Ward Clerk

Cddft; North East; On-site; GBP 11,000 - 14,000; Part time

Job summary

County Durham & Darlington NHS Foundation Trust is recruiting a Ward Clerk for Ward 1 Complex Frailty Unit. The role is 22.5 hours on Ward 1, providing clerical support to nursing staff to free them from non-nursing duties and to enhance patient care.

The successful candidate will be part of a supportive team on a 32-bed ward serving elderly patients, handling admissions data and routine clerical tasks in a busy NHS environment.

Qualifications

• Good general education, minimum 3 GCSEs or equivalent including English.
• NVQ Level 2 in Business Administration or working towards.
• Understanding of medical terminology.

Responsibilities

• Receive patients and visitors to the ward.
• Input patient admission, attendance, transfer and discharge data into patient administration systems with accurate GP details.

Skills

Customer care

Verbal & written comms

Confidentiality

Data input

Office administration

NHS experience

Teamwork

Education

GCSEs (English)

NVQ Level 2 in Business Administration

Medical terminology understanding

Tools

Word

Excel

Outlook

PowerPoint

Job description

Go back County Durham & Darlington NHS Foundation Trust

Ward Clerk

The closing date is 14 October 2026

An exciting opportunity hasarisen for a motivated enthusiastic individual to join the Ward 1 ComplexFrailty Unit as Ward Clerk.

The post is 22.5 hrs on Ward1.

We are a supportiveestablished team working on a 32 bedded ward caring for elderly patients.

Main duties of the job

This postis to provide clerical support to nursing staff relieving them of certainnon-nursing duties and

in this way enhancing patient care as a valuable member ofthe ward team The post holder must at all

times provide a positive image of the hospital and ensureconfidentiality.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full Job Descriptions can be found in the adverts supporting documents.

Over reliance onAI-generated content is discouraged and may diminish the applicant's chances ofsuccess.

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

Please note that we may close any vacancy early once a sufficient number of applications have been received.

Job responsibilities

To receive patients and visitorsto the ward

To input patient admission, attendance, transfer anddischarge data to the necessary patient administration & informationsystems, ensuring patient and GP details are accurate and updated as necessaryTo arrange patient follow up and other appointments, as required

To provide administrative support to ward-based clinics,as required

To deal with telephone enquiries, taking and conveyingmessages appropriately

To sort incoming mail and prepare outgoing mail forposting

To prepare patient admission packs, as necessary

To maintain temporary paper patient records duringadmission, ensuring that each item is correctly barcoded for scanning into theElectronic Clinical Document Management System (ECDMS)

To maintain accurate ward bed board (until e-obs systemfully implemented)

To maintain ward staff board

To maintain ward information board

To ensure paper laboratory results are made available toclinical teams for verification

To undertake delivery of investigation requests torelevant hospital departments

Photocopying as required

To maintain adequate levels of ward stationery andsupplies, using CARDEA as required

To requisition repairs as necessary

The post holder holder may be required to undertake therole of Information Asset Administrator or Information Asset Owner to providesuppo rt for the control and administration of information assets within theirarea/department (details available on the Health Informatics web page)

To provide cover as required during absence ofcolleagues

Special Skills & Knowledge

• Committed to quality customer care/delivering excellent customer service.
• Ability to communicate accurately verbally and in writing with a wide range of people.
• Effective interpersonal skills
• Able to use own initiative to resolve routine queries, in line with departmental procedures.
• Able to work with minimal supervision following set procedures.
• Ability to prioritise workload.
• Able to work to deadlines.
• Flexible approach to work and adaptable to change.
• Ability to work as a member of a team
• Knowledge of computer packages: Word, Excel, Outlook and Powerpoint.
• Knowledge of Data Protection and Caldicott Principles and understanding the requirement to maintain confidentiality
• Ability to use discretion and maintain confidentiality.

Experience

• NHS Experience of an administrative role providing general provision of administrative duties in a challenging and constantly changing environment.
• Experience of working within an NHS Environment
• Experience in setting up and maintaining office filing systems

Qualifications

• Good standard of general education minimum of 3 GSCEs or equivalent at Grade C or above including English
• Educated to at least NVQ Level 2 in Business Administration (or working towards).or equivalent knowledge/ experience
• Understanding of medical terminology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

County Durham & Darlington NHS Foundation Trust