Ward Clerk / Receptionist

Frimley Health NHS Foundation Trust; Slough; On-site; GBP 20,000 - 25,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking a Ward Clerk/Receptionist for Ward 7 OPM at Wexham Park Hospital. The role focuses on delivering high-quality administrative support, welcoming patients, and maintaining patient records in line with information governance requirements.

You will use EPIC for admissions/discharges, assist with transport coordination, and work within a supportive ward team to ensure smooth patient flow and excellent service delivery.

Qualifications

• Educated to GCSE or equivalent.
• Excellent interpersonal skills and ability to communicate with staff, patients and visitors.
• Good IT literacy and experience with office software.

Responsibilities

• Provide administrative and clerical support to Ward 7 OPM, ensuring efficient operation of the service.
• Welcome patients and visitors in a courteous manner and maintain accurate patient records in line with policies.
• Assist with patient admissions/discharges using EPIC and coordinate transport when needed.

Skills

Interpersonal skills

Organisation

Time management

IT literacy

Education

GCSE or equivalent

Tools

EPIC

Excel

Job description

Job Overview

Ward 7 OPM in Wexham Park Hospital are looking for an enthusiastic, professional, reliable, hardworking motivated to meet the administrative demands of our busy Ward 7 OPM.

Passionate about delivering excellent service and with flexible attitude Ward Clerk / Receptionist to join our friendly team on Ward 7 OPM at Wexham Park Hospital, where we care for patients undergoing a range of surgical procedures from admission to discharge.

Main duties of the job

Provide administrative and clerical support to the Ward 7 OPM at Wexham Park Hospital, ensuring the efficient operation of the service. Welcome patients, visitors, and staff in a professional and courteous manner. Maintain accurate patient records and documentation in line with Trust policies, procedures, and Information Governance requirements.

Support patient admissions and discharges using EPIC, including scanning and uploading relevant documentation. Keep staff informed of patient movements and arrange patient transport within and outside the hospital as required.

Maintain effective communication with the ward team and other departments, while providing general administrative support, including photocopying, filing, and monitoring office supplies. Ensure patient confidentiality is maintained at all times.

Working for our organisation

Visa Sponsorship

This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Why Join Frimley Health NHS Foundation Trust?

At Frimley Health NHS Foundation Trust, our people are at the heart of everything we do.

As a Disability Confident Employer and recipient of the Gold Award in the Armed Forces Employer Recognition Scheme, we actively champion equality, diversity and inclusion, creating opportunities for people from all backgrounds to build rewarding careers within the NHS.

We also recognise the importance of a healthy work-life balance. By supporting flexible working arrangements wherever possible, we enable our colleagues to balance their professional and personal commitments while continuing to deliver outstanding care to our patients. Whether flexibility means adjusted hours, part-time working, hybrid arrangements or alternative working patterns, we work in partnership with our staff to meet both individual and service needs.

Join Us

Whether you're at the start of your career or looking for your next challenge, Frimley Health offers the opportunity to be part of a inclusive, forward-thinking organisation that is committed to excellence, innovation and compassionate care. Together, we can shape the future of healthcare and make a real difference to the lives of the communities we serve.

Frimley Health Trust benefits on Vimeo

Detailed Job Description And Main Responsibilities

• General clerical and administrative duties including any department specific requirements that are compatible with the duties and responsibilities of the post, for example, pre-admission administrative responsibilities for scheduled patients.
• Meeting and greeting patients when arriving for admissions and providing patients/relatives correct ward/departmental contact details.
• Admitting patients on arrival to the unit using EPIC and keeping staff informed of patients’ admissions.
• Managing and dealing with telephone enquiries.
• Ensure EPIC is maintained and up to date relevant to the ward clerk role.
• Scanning/uploading documents/patient records on to EPIC.
• Assisting clinical staff with ensuring all inpatients EDD (Estimated Date of Discharge) is up to date and recorded withing EPIC.
• Printing Wrist bands on admission.
• To assist in booking interpreters including transport required for patient’s admission. Ordering departmental stationery, collect and transmit mail.
• To ensure that all patients and visitors are treated in a polite and courteous manner and receive prompt assistance when required.

Person specification

Qualification

Essential criteria

• Educated to GCSE or equivalent

Desirable criteria

• Excel and word qualification or relevant transferable evidenced experience.

Experience

Essential criteria

• Experience of clerical duties.
• Experience in delivering high standard of customer care.
• High standard of IT literacy/experience in computer use.

Desirable criteria

• Previous healthcare experience.
• Previous front facing customer experience service experience.
• Previous experience of working within a hospital setting.

Skills and Knowledge

Essential criteria

• Excellent Interpersonal skills- ability to communicate effectively with all levels of customers, both internal and external
• Organisation skills.
• Able to manage time effectively and to prioritise task

Desirable criteria

• Knowledge of E-Procurement.
• Experience of dealing with sensitive issues

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.