Ward Clerk / Receptionist

Cwm Taf Morgannwg University Health Board; Bridgend; On-site; GBP 18,000 - 24,000; Part time

Job summary

Cwm Taf Morgannwg University Health Board in Bridgend is seeking a Part-Time Ward Clerk/Receptionist to provide essential administrative and reception support within the Same Day Emergency Care Unit. You will be the first point of contact for patients, visitors and colleagues, ensuring a professional, welcoming and efficient service at all times.

The role involves a range of clerical duties, data entry, records management, answerphone enquiries, and coordinating appointments to support the Acute

Qualifications

• Excellent communication and organisational skills.
• Ability to manage and prioritise workload using initiative.
• Welsh language skills desirable (Level 3/B2) in routine workplace situations.

Responsibilities

• Provide reception services and answer telephone enquiries.
• Data entry and record management.
• Coordinate appointments and provide general administrative support to the Acute Medicine Clinical Team.

Skills

Communication skills

Organisation

Customer service

Job description

Join our Acute Medicine team as a Part-Time Ward Clerk/Receptionist, providing essential administrative and reception support within our busy Same Day Emergency Care Unit.

In this key front-facing role, you will be the first point of contact for patients, visitors and colleagues, ensuring a professional, welcoming and efficient service at all times. You will undertake a wide range of administrative duties, supporting the smooth day-to-day operation of the unit and helping to maintain high standards of patient care.

The successful candidate will have excellent communication and organisational skills, with the ability to manage and prioritise their own workload using initiative and experience. You will be comfortable working in a fast-paced environment, liaising professionally with multidisciplinary teams, patients and visitors, and handling confidential information appropriately.

Duties will include reception services, data entry, record management, answering telephone enquiries, coordinating appointments and providing general administrative support to the Acute Medicine Clinical Team.

This role would suit an organised, motivated individual with strong customer service skills and a commitment to delivering a high-quality service within the NHS.

This post is fixed term/secondment for 12 months due to service needs. To work as a member of a team providing an efficient and comprehensive clerical support service for the Acute Medicine Clinical Team and visitors to the Same Day Emergency Care Unit. Thereby supporting the delivery of high quality service to patients and staff within the Department.

The post holder will also be expected to liaise in a professional manner with colleagues, visitors and patients and undertake a wide spectrum of administrative duties.

The post holder will be expected to manage and prioritise their own workload using experience and initiative.

This post is advertised as Welsh Desirable. Whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short‑listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means being able to use Welsh in routine workplace situations, such as greeting customers, answering calls, responding to routine enquiries, providing information, arranging appointments and taking messages. Have a look at our 'Croeso Candidate' booklet below for more information. If you have these Welsh language skills.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respecto
• We work together as one team

CTM employees enjoy benefits:

• a leading pension
• generous leave
• flexible work
• career growth
• access to ongoing learning and development

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.