Ward Clerk - Master of Patient Flow & Front Desk Support

Southend University Hospital NHS Trust; Southend-on-Sea; On-site; GBP 18,000 - 24,000; Full time

Job summary

Southend University Hospital NHS Trust is seeking a Ward Clerk for Hockley Ward at Southend Hospital. The role covers reception duties and ward administration with hours 07:00-15:00, Monday to Wednesday, to help streamline patient flow and reduce waiting times.

You will liaise with departments and wards, support the ward team, and maintain accurate patient records while ensuring confidentiality and professional communication at all times.

Responsibilities

• Greeting and welcoming all persons entering the ward, checking identification of staff requiring access to patient information.
• Answering the telephone correctly by adhering to the Trust’s telephone protocol and relaying messages to the Ward Manager or nurse in charge.
• Maintaining good communication and relationships with patients/carers, MDT members and nurses in consultation with the Ward Manager.

Job description

Southend University Hospital NHS Trust is seeking a Ward Clerk for Hockley Ward at Southend Hospital. The role covers reception duties and ward administration with hours 07:00-15:00, Monday to Wednesday, to help streamline patient flow and reduce waiting times.

You will liaise with departments and wards, support the ward team, and maintain accurate patient records while ensuring confidentiality and professional communication at all times.