Ward Clerk - Acute Receiving/AMU (24/7 Admin)

The Mid Yorkshire Teaching NHS Trust; Wakefield; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Mid Yorkshire Teaching NHS Trust in Wakefield is seeking Ward Clerks to support the Acute Receiving Unit and Acute Medical Unit. You will provide comprehensive administrative and clerical services, act as a key point of contact for patients, relatives and staff, and assist with maintaining patient records and appointments in a fast-paced environment.

The role involves rotating shifts across days, nights, weekends and bank holidays as ARU moves towards 24/7 operation, with flexible coverage

Qualifications

• Good standard of education
• Ability to work towards an NVQ3 qualification
• Experience of working within a related area e.g. health care/ social care
• Experience & knowledge of multi-disciplinary team working
• Experience of filing systems
• Work with computer software systems e.g. Microsoft office, email & internet

Responsibilities

• Providing a comprehensive administrative and clerical service
• Acting as an important point of contact for patients, relatives, visitors and healthcare professionals
• Maintaining accurate and timely patient information on electronic patient record systems
• Supporting patient admissions, transfers and discharges, ensuring information is updated promptly
• Supporting the booking and coordination of patient appointments, including return appointments and follow-up reviews
• Welcoming patients, relatives and visitors and directing enquiries appropriately
• Answering telephone calls and responding to queries in a professional and helpful manner
• Supporting the clinical team with administrative tasks to facilitate patient flow
• Preparing and maintaining patient documentation and ensuring records are available when required
• Liaising with other departments and clinical teams to support patient care coordination
• Maintaining confidentiality and ensuring compliance with Trust policies and procedures
• Providing administrative support across ARU and AMU, including during periods of increased activity

Skills

Communication skills

Education

Good standard of education

NVQ3 qualification

Tools

Microsoft Office

Job description

The Mid Yorkshire Teaching NHS Trust in Wakefield is seeking Ward Clerks to support the Acute Receiving Unit and Acute Medical Unit. You will provide comprehensive administrative and clerical services, act as a key point of contact for patients, relatives and staff, and assist with maintaining patient records and appointments in a fast-paced environment.

The role involves rotating shifts across days, nights, weekends and bank holidays as ARU moves towards 24/7 operation, with flexible coverage