Junior Service Manager - Imaging

Chelsea and Westminster Hospital NHS Foundation Trust; Greater London; On-site; GBP 42,000 - 60,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a proactive Junior Service Manager for the Imaging service at West Middlesex University Hospital. You will assist senior leadership, manage projects and drive service improvements in a dynamic, patient‑focussed environment.

The role emphasises operational delivery, performance monitoring and collaboration with clinicians to meet standards and improve patient experience. Training and development support are provided.

Qualifications

• Educated to degree level or equivalent.
• Master’s level or equivalent experience preferred.
• Evidence of ongoing professional development and learning.

Responsibilities

• Provide hands-on operational management to the imaging service.
• Monitor delivery of key quality, productivity and performance targets.
• Investigate and coordinate complaints with clinical teams and patients.
• Lead innovation projects across the directorate in collaboration with senior managers.
• Communicate effectively through regular team and departmental briefings.
• Support patient experience improvements and governance objectives.

Skills

Leadership

Communication

De-escalation

Governance

Financial management

Presentation

Planning

Recruitment management

Education

Degree level or equivalent

Master’s level or equivalent

Evidence of ongoing development

Tools

MS Office

Job description

We are an award winning organisation providing care at two main hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—and a number of community-based services across London, such as sexual health and HIV clinics.

With 6,700 members of staff, we are proud to care for a diverse population of one million people. We are committed to ensuring that our workforce is just as diverse with a strong mix of skills and abilities.

Our staff are at the very heart of our organisation and we recognise the valuable contribution that each and every person working at the Trust makes. One of our Trust priorities is to be an employer of choice—a place where people want to start their career and to grow with us through continued education, professional development and support .

We are looking for a proactive and motivated individual to join our Imaging team at West Middlesex University Hospital as a Junior Service Manager. This is an exciting opportunity to join the Trust, with the opportunity to gain experience in a dynamic team. The trust is focused on delivering best patient experience and high quality and efficient patient services in the imaging department

The Junior Service Manager will assist the Deputy General Manager and General Manager in the delivery of objectives across the Directorate as well as directly managing mutually agreed projects and service improvement initiatives.

The Junior Service Manager will be responsible for staff management, project managing/coordinating a number of identified innovation projects and service improvement initiatives within Imaging.

The Junior Service Manager will ensure that line management of his or her staff is undertaken professionally and that each member of staff has an appraisal and development and training plan consistent with Directorate, Division and Trust objectives.

Main duties of the job

This position will be accountable for the Imaging service at West Middlesex University Hospital (WMUH), including operational support on the delivery of the new diagnostic centre (DTEC) project.

The Junior Service Manager will have overall responsibility for diagnostics performance management (DM01, cancer -2WW) at WMUH site, providing support when required to Chelsea and Westminster Hospital site.

The role will require effective collaboration with corporate admin teams, medics, nurses and other interdependent departments. The Service Manager will work closely and in partnership with other members of the Directorate’s management team, in particular, Service Directors, Deputy General Manager, General Manager, Super Intendents and Charge Nurses to achieve agreed performance, financial productivity targets and clinical quality indicators.

Working for our organisation

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

Detailed job description and main responsibilities

Provide hands-on operational management to the imaging service, ensuring the delivery of services in line with expected service standards.

Be accountable to the Deputy General Manager and the General Manager for the monitoring and delivery of key quality, productivity and performance targets e.g DM01 and Cancer.

Take responsibility for the investigation and co-ordination of complaints that are predominantly administrative/ medical related within the directorate working closely with the Service Directors, Super Intendents and nurses, medical staff and with the Patient Advisors.

Manage and implement innovation projects in all areas of the directorate as identified by the Deputy General Manager.

Be responsible for effective communication including regular team and departmental briefing.

Promote excellent customer service and patient experience throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service Support the delivery of quality and Clinical Governance objectives such as risk management and incident reporting/investigation

Participate in business planning ensuring multi-disciplinary involvement at specialty level in activity and development plans

Ensure that clinic templates, procedure schedules and rotas deliver care at times that meet service capacity and patient needs.

Assist the Deputy General Manager in the production, implementation and revision of operational policies throughout the Directorate, instigating the changes to or implementation of policies and procedures

Support completion of patient and staff surveys and other feedback mechanisms, formulating remedial action plans.

Person specification

Education and Qualifications

• Evidence of on-going development
• Educated to degree level or equivalent
• Experience to Master’s level or equivalent

Skills and Knowledge

• Ability to develop and maintain communication with people on complex matters, issues and ideas and/or in complex situations
• Demonstrates effective leadership
• Ability to manage distressing situations with the right de-escalation approach, including occasional exposure to verbal abuse
• Development of internal controls to deliver a culture of integrated governance.
• Financial, performance and information management and analysis skills
• Presentation and communication skills
• Computer skills, including word, excel and power-point.
• Ability to plan, co-ordinate and monitor the delivery of services and/ or projects.
• Ability to plan, develop, monitor and review the recruitment, deployment and management of people E
• Understanding of commissioning relevant to each of the specialties in the directorate

Important

• There may be some occasions when we have to close a vacancy earlier than the advertised closing date, this will be due to a high volume of applications. You are therefore advised to submit your application as early as possible to avoid disappointment.
• Please check your emails regularly (and your junk folder) as this is how we will communicate with you throughout the recruitment process.
• In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
• During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
• Employment at the Trust is offered subject to successful completion of a six month probationary period.
• We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with General Data Protection Regulation (GDPR)

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on UK Visas and Immigration - GOV.UK

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.