Ward Clerk

TN United Kingdom; Wellington; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Ward Clerk to join their team. This full-time position offers a chance to provide essential administrative support in a dynamic healthcare environment. You will be responsible for welcoming patients and visitors, managing inquiries, and assisting with bookings and registrations. The role emphasizes exceptional service and teamwork, ensuring a smooth operation within the Rehab ward. With a commitment to professional development and a supportive work culture, this is a fantastic opportunity to grow your career in healthcare.

Benefits

25 days holiday plus bank holidays

Private Healthcare Insurance

Private pension contributions

Season Ticket Loan

Cycle to Work scheme

Group Life Assurance

Critical Illness Cover

Enhanced Maternity pay

Enhanced Paternity pay

Staff discounts

Qualifications

• Previous administrative experience within a healthcare setting.

Responsibilities

• Meet and greet patients, visitors, and staff, responding to inquiries.
• Answer and direct telephone inquiries appropriately.
• Make bookings for consultant appointments.

Skills

Administrative skills

Communication skills

Customer service

Job description

We have an exciting opportunity for a Ward Clerk to join The Wellington Hospital, St Johns Wood, London. This is a full-time position, 37.5 hours per week, working Monday to Friday, 08:00 – 16:00. The role is permanent.

The Ward Clerk will provide reception and administrative support to the Rehab ward, ensuring a high-quality service to clients.

At HCA UK, our core commitment is to the care and improvement of human life. We foster a culture of exceptional care, with every team member playing a vital role in delivering this mission.

Responsibilities:

1. Meet and greet patients, visitors, consultants, and staff, responding to their inquiries professionally.
2. Answer and direct telephone inquiries appropriately.
3. Make bookings for consultant appointments and clinical investigations.
4. Register patients and enter charges into the computer system.
5. Support other units and work on different wards as needed in the absence of ward clerks.
6. Provide administrative support to the Unit Manager and Sisters.
7. Take minutes and prepare agendas for meetings.

Qualifications:

• Previous administrative experience within a healthcare setting.

Why join HCA UK?

Founded over 50 years ago, HCA UK is one of the world’s leading healthcare providers. We are one of the largest private healthcare providers in the UK, investing heavily in the latest treatments, technology, and facilities. We offer excellent opportunities for career progression, supported by internal and external training, and prioritize the wellbeing of our staff.

Our benefits include:

• 25 days holiday plus bank holidays, with options to buy or sell leave
• Private Healthcare Insurance
• Private pension contributions
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance and Critical Illness Cover
• Enhanced Maternity and Paternity pay
• Staff discounts and flexible health, protection, and lifestyle benefits

Diversity and Inclusion

We are committed to creating an inclusive environment that respects and celebrates individual differences. We support flexible working arrangements and reasonable adjustments to ensure everyone can thrive and bring their full selves to work.