Ward Clerk

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Ward Clerk to join their team in the historic city of Bath. This role is vital for ensuring smooth administrative operations, providing essential support to medical staff and patients alike. The ideal candidate will thrive in a team-oriented environment, demonstrating excellent communication and organizational skills. With a strong focus on staff well-being and professional development, this organization offers a supportive atmosphere where you can grow your career while making a meaningful impact in patient care. Join us in delivering healthcare fit for the future.

Benefits

Holistic Support Program

Access to Pool

Professional Development Opportunities

Qualifications

• Good general education for administrative duties; formal qualifications not required.
• Ability to work under pressure, meet deadlines, and be organized.

Responsibilities

• Provide efficient administrative support to the Medical Assessment Unit.
• Liaise with healthcare professionals and maintain health records.

Skills

Administrative Support

Communication Skills

Teamwork

Organizational Skills

Customer Care

Education

Good General Education

RSA II

NVQ Level 2 in Care

Tools

Microsoft Office

Telephone Communication

Job description

Job Overview

To provide comprehensive administrative, clerical, and non-clinical support to the professional staff involved in patient care. The Ward Clerk will work as a key member of the ward team, supporting a patient-focused and friendly environment. The role will be flexible to meet the individual needs of the ward.

Main Duties of the Job

1. Provide efficient and professional administrative and clerical support to the Medical Assessment Unit, including:

• Receiving patients and relatives courteously, providing clear information, and orientating them to the environment and facilities.
• Answering telephone enquiries, relaying messages politely, and taking appropriate action.
• Liaising with nurses, doctors, GPs, and team members to communicate necessary information accurately.
• Maintaining an efficient filing system for health records.
• Managing the admissions book, inpatient board, and patient details on the administration system to ensure timely and accurate information.

Working for Our Organisation

At the RUH, we prioritize people, working together as one team to make a difference. We value everyone's contribution, support a compassionate and inclusive environment, and foster a culture of learning and development. We also focus on staff well-being, offering a holistic support program, including physical, emotional, spiritual, and financial well-being, with amenities like a pool.

Join us to be part of a team dedicated to providing healthcare fit for the future, with benefits including living in the historic city of Bath, and involvement in innovative projects like the Dyson Cancer Centre.

Detailed Job Description and Main Responsibilities

Please see the attached job description and person specification for more information about the role.

Person Specification

Application and Interview

Essential Criteria

• Good general education for administrative duties; formal qualifications not required.
• Ability to work under pressure, meet deadlines, and be organized and efficient.
• Ability to work well in a team, prioritize workload, act on initiative, and understand role limitations.

Desirable Criteria

• RSA II, Computer Driving Licence, NVQ Level 2 in Care.
• Experience in NHS or similar healthcare setting, knowledge of TDS and email, and experience in a care environment.

Applicant Requirements

• Basic keyboard skills and proficiency in Microsoft Office applications.
• Effective verbal and written communication skills, including on the telephone.
• Good customer care skills, able to put patients at ease and handle interactions professionally.

Additional Information

This role involves access to vulnerable individuals and is subject to DBS checks in accordance with legal requirements.

Documents to Download

• Job Description & Person Specification - Ward Clerk (PDF, 376.4KB)
• Join the RUH (PDF, 1.1MB)

Further Details / Informal Visits

Name: Vicky Smith

Job Title: Sister

Email: [e-mail]

Telephone: [phone]