Receptionist/Ward Clerk

Torbay and South Devon NHS Foundation Trust; Torquay; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Receptionist/Ward Clerk to join their team. In this role, you will provide essential clerical support to the outpatient unit, ensuring a smooth experience for patients. Your responsibilities will include greeting patients, managing appointments, and assisting with various administrative tasks. This position offers a great opportunity to work closely with a friendly team, build rapport with patients, and contribute to high-quality patient care. If you are organized, have excellent communication skills, and are passionate about helping others, this role is perfect for you.

Qualifications

• Experience in a reception or clerical role in a healthcare setting is preferred.
• Ability to handle patient inquiries and manage administrative tasks effectively.

Responsibilities

• Greet patients and manage appointments using IT systems.
• Perform general office duties including filing and handling medical notes.
• Support the secretarial team and assist with patient care as needed.

Skills

Patient Interaction

IT Systems Proficiency

Communication Skills

Organizational Skills

Education

High School Diploma

Tools

Microsoft Office

Patient Management Systems

Job description

We are looking for a Receptionist/Ward Clerk to join our team!

Our Receptionist/Ward Clerk will provide clerical support to the GI outpatient unit. This includes working on Reception and supporting the Administration Manager to carry out administrative tasks to help support the wider multi-disciplinary team.

1. To greet patients on Reception, using the relevant IT systems to register patients, make appointments, attend and cancel appointments, admit and discharge patients, transfer medical records and input clinical letters as required. This may include some typing of basic letters from dictation when cross covering the secretarial team.
2. Assist with general office/reception duties on a daily basis including filing, actioning outcomes, requesting and chasing medical notes, sending on medical notes to other departments, ordering stationary, ordering medical stock and answering the phone to patients and other service users.
3. Moving and lifting of patient notes to ensure the efficient and effective support to the department. This will include unloading heavy boxes of notes from medical records each day and prepping notes with relevant referrals to ensure a smooth outpatient experience for our patients.
4. To undertake a variety of basic office duties, such as filing, opening and distributing post, photocopying and scanning.
5. To answer telephone enquiries in an efficient manner and ensure appropriate follow through using initiative to deal with routine enquiries.
6. To provide cover for the other members of the secretarial and administration team, as required.
7. On rare occasions, assist Allerton inpatient ward by answering the phone and taking messages if they are experiencing staffing issues.

Why Work With Us

Hutchings Ward is a welcoming and friendly department. The admin and clinical team work very closely together to deliver a high standard of patient care. Many of our patients attend regularly and a rewarding part of this role is the opportunity to build rapport with patients, making them feel at ease for each visit to the department.

For further details / informal visits contact:
Name: Katie Emmerton
Job title: Administration Manager
Email address: [e-mail]
Telephone number: 01803 656868

Informal visits to the department are welcomed, please get in touch to organise this if you would like to find out more about the department and role.