Ward Clerk - Cardiology

University Hospitals Bristol NHS Foundation Trust; Bristol; On-site; GBP 24,000 - 28,000; Full time

Job summary

An exciting opportunity has arisen for a dedicated Ward Clerk to join a dynamic team in a leading healthcare trust. This role involves providing essential administrative support within a busy cardiology ward, ensuring efficient communication between patients, families, and clinical staff. The successful candidate will be part of a multi-disciplinary team, contributing to high standards of patient care while developing their skills in a supportive environment. Join a forward-thinking organization committed to improving healthcare and making a positive impact in the community.

Benefits

Flexible working options

Health and wellbeing support

Career development opportunities

Qualifications

• Experience in administrative duties is an advantage.
• Ability to handle difficult conversations with patients.

Responsibilities

• Liaise with patients and clinical staff via phone and email.
• Maintain accurate filing systems and patient records.
• Support the nursing team with administrative tasks.

Skills

Excellent telephone manner

Good IT skills

Organizational skills

Communication skills

Ability to work under pressure

Education

Previous NHS experience

Clerical/administration experience

Tools

Microsoft Office

Job description

This post is only open to internal applicants.

Band 2

Main area Specialised Services Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Working pattern Mon - Fri, 0730-1530) Job ref 387-SPS4117-MF

Site Bristol Heart Institute Town Bristol Salary £24,169 pro rata Salary period Yearly Closing 21/05/2025 23:59

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

An exciting opportunity has arisen for an enthusiastic full-time Ward Clerk to join the team on Ward C805. We are a 30 bedded Cardiology ward with an additional 4 boarding beds.

The post holder will be required to support the Inpatient nursing team during the hours of 0730 - 1530 Monday to Friday undertaking a range of tasks including administrative duties, helping to answer the phone and supporting the visiting process.

We are seeking a reliable and highly organised individual with excellent communication skills. This post is suitable for someone wishing to work as part of the multi-disciplinary team providing indirect patient care. There will be considerable communication with patients, families and clinical staff within the ward environment. You must be able to liaise with a diverse range of people in a sensitive and confidential manner.

The successful post holder will provide an efficient and effective administration service to the ward team and contribute to the delivery of a consistently high standard of patient care. They will be expected to organise and prioritise their own workload. Good IT and organisational skills are required. Experience in administrative duties is an advantage. Previous ward clerk or housekeeper experience is desirable but not essential as training will be given.

Main duties of the job

• To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
• Show a caring and professional approach towards patients and visitors when carrying out all duties
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
• To welcome and assist patients, relatives and visitors on arrival to the ward and inform appropriate staff. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
• Ensure that all clinical results and other clinical information are accurately filed in the patient notes and that patient notes are up to date and maintained according to the relevant Trust standards
• Ensure patient records are appropriately received and transferred and trace all notes into and out of the ward
• Prepare patient notes for coding within the relevant deadlines set by the coding team
• Carry out associated clerical duties, for example maintaining accurate filing systems, photocopying, receiving and distributing post, diary management and scanning patient notes if required
• To undertake the role’s duties in the case of a major incident in your department
• Support house keeper in making sure equipment and consumables are available and order through Trust Ordering System

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description including the main responsibilities and person specification, please refer to the job description document attached to this vacancy.

Person specification

Skills and Abilities

• Excellent/professional telephone/ reception manner
• Flexible approach to duties
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Able to communicate clearly and act quickly in emergency
• Good IT skills including Microsoft packages
• Tidy and methodical working practice
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work independently and as part of a team
• Confidence to handle difficult conversations with patients, relatives and carers

Knowledge and Experience

• Previous reception or customer facing experience in a healthcare or public setting
• Previous NHS experience
• Clerical/administration experience including filing and/or reception

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

· As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

· The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

· UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

· To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

· If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

· The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

· By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

· Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

Employer certification / accreditation badges

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.