Ward Clerk

The Methodist Church in Britain; Tees Valley; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Pension scheme

Career progression opportunities

Supervision and support

Professional development

Cycle to work scheme

Employee discounts

Job summary

Cygnet Newham House is seeking a Ward Clerk to support ward administration in a 20-bed neuropsychiatric unit for women. The role is 40 hours per week, with duties including filing, data input, report submission, and liaison with medical secretaries.

Experience in a hospital admin environment and a DBS check are required. The successful candidate will assist clinical staff, maintain confidentiality, and manage the flow of information while working under pressure.

Qualifications

• Experience of administration in a fast-paced hospital environment.
• Organised and diligent, able to follow processes and procedures strictly.
• Knowledge of mental health and patient confidentiality issues.
• Skilled at inputting, pulling and analysing data in Microsoft Excel.
• Proficient in Microsoft Word, PowerPoint and similar.
• Excellent verbal and written communication and strong interpersonal skills.
• Able to solve problems quickly and work under pressure without compromising quality.

Responsibilities

• Assist clinical staff in ward administration.
• Ensure accurate recording and circulation of information.
• File all patient case notes and carry out regular audits to keep paperwork up to date.
• Complete all ward filing in line with Cygnet policies.
• Answer the telephone, cover reception and carry out other administrative duties as required.
• Ensure reports are submitted on time and care plans are accurate and up to date.
• Liaise with medical secretaries to ensure timely submission of reports.

Skills

Organised & diligent

Mental health knowledge

Patient confidentiality

Verbal & written communication

Data input & analysis

Problem solving under pressure

Tools

Excel

MS Office

Job description

Ward clerk post at Cygnet Newham House, a 20-bed neuropsychiatric unit providing rehabilitation for women with acquired brain injuries. The work centres on ward administration: keeping case notes and paperwork filed and audited, keeping care plans and reports current, and supporting clinical staff. It is a full-time role of 40 hours a week, suited to someone with hospital administration experience who can handle sensitive patient information and work under pressure.

What the job involves

• Assist clinical staff in ward administration
• Ensure accurate recording and circulation of information
• File all patient case notes and carry out regular audits to keep paperwork up to date
• Complete all ward filing in line with Cygnet policies
• Answer the telephone, cover reception and carry out other administrative duties as required
• Ensure reports are submitted on time and care plans are accurate and up to date
• Liaise with medical secretaries to ensure timely submission of reports

What’s required

Experience

• Experience of administration in a fast-paced hospital environment

Skills & knowledge

• Organised and diligent, able to follow processes and procedures strictly
• Knowledge of mental health and patient confidentiality issues
• Skilled at inputting, pulling and analysing data in Microsoft Excel
• Proficient in Microsoft Word, PowerPoint and similar
• Excellent verbal and written communication and strong interpersonal skills
• Able to solve problems quickly and work under pressure without compromising quality

Checks & eligibility

• Enhanced DBS check

What’s offered

• Pension scheme
• Strong career progression opportunities
• Expert supervision and support
• Excellent professional development
• Cycle to work scheme
• Employee discounts on shopping, travel and leisure
• Healthcare and financial benefits