Ward Clerk

South Tyneside and Sunderland NHS Foundation Trust; Sunderland; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Fitness Centre

Libraries at both hospital sites

Chaplaincy support

Care Co-ordinator to help staff with…

Job summary

South Tyneside and Sunderland NHS Foundation Trust invites applications for a Ward Clerk within the Trauma and Orthopaedic Team at Sunderland Royal Hospital. You will provide clerical and reception support, ensuring patient flow and accurate records while communicating clearly with patients and staff.

The role requires GCSE level education, strong IT and MS Office skills (Outlook and Excel), and the ability to work under pressure in a busy hospital environment, with a collaborative team approach

Qualifications

• GCSE level 2 (Numeracy and Literacy) standard or equivalent.
• Knowledge of medical terminology.
• Education includes basic Microsoft Office skills (Outlook and Excel).

Responsibilities

• To provide a full range of clerical and reception duties supporting the professional qualified health care workers in the delivery of a quality service for all patients who attend the ward.
• To comply with the Trusts vision, values and behavioural compact.

Skills

Interpersonal skills

Keyboard skills

Typing skills

Customer care skills

Education

GCSE Level 2 (Numeracy and Literacy)

Knowledge of medical terminology

Job description

South Tyneside and Sunderland NHS Foundation Trust

Ward Clerk

The closing date is 10 November 2026

Weare currently seeking an enthusiastic and dynamic individual for the post of WardClerk within the Trauma and Orthopaedic Team based at Sunderland RoyalHospital. You will possess excellentcommunication skills, be a forward thinker with pro-active approaching toproblem solving.

Youwill be predominantly based at Sunderland however you would be expected tocover other areas over the Sunderland and South Tyneside sites to supportservice needs.

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information.

Main duties of the job

Applicantsmust have excellent organisational skills, be educated to GCSE standard, knowledge of Microsoft Office Packages(including Outlook and Excel), be able to work under pressure and to tightdeadlines, prioritise and manage a busy workload, excellent telephone mannerand be committed to delivering the best care to patients.

Theability to work comfortably within a large team is essential for this role.

About us

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

We offer our staff outstanding benefits:

• Fitness Centre (SRH)
• libraries at both hospital sites
• chaplaincy support
• access to a Care Co-ordinator to help staff with childcare arrangements

If you use AI,and it poses a risk to the integrity of your individual recruitment process,wemay withdraw your application at any stage of the process.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area.

Job responsibilities

• To provide a full range of clericaland reception duties supporting the professional qualified health care workersin the delivery of a quality service for all patients who attend the ward.
• To complywith the Trusts vision, values and behavioural compact.

Person Specification

• Eager to improve knowledge and skills
• Ability to work as part of a team
• Positive co-operative approach
• Ability to prioritise workload
• Be willing to attend in service training

Experience

• Experience in working with computers
• Working in health care setting
• Previous experience of working within a clerical environment

Skills

• Excellent Interpersonal skills
• Excellent keyboard skills
• Basic typing skills
• Customer care skills

Personal Qualities

• Ability to support delivery of quality care in a challenging environment.

Qualifications

• Educated to GCSE Level 2 (Numeracy and Literacy) standard or equivalent.
• Knowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South Tyneside and Sunderland NHS Foundation Trust