(*) Ward Clerk - Day Surgery Unit

Mid and South Essex NHS Foundation Trust; Leigh on Sea; On-site; GBP 23,000 - 28,000; Part time

Job summary

Mid and South Essex NHS Foundation Trust is seeking a part-time Ward Clerk for the Day Stay Unit at Southend Hospital. You will provide essential administrative support, manage reception duties, handle calls, and relay messages to the clinical team to help the unit run smoothly.

The role emphasizes professional, patient-centered service, clear communication, and teamwork within a fast-paced environment. Pro rata salary is £25,272 per year, with part-time adjustment.

Qualifications

• Experience in a health care or similar customer care environment.
• Previous ward clerk experience.
• Good standard of literacy.

Responsibilities

• Provide a professional and courteous reception service to patients, relatives, carers, visitors, and members of the multidisciplinary team.
• Answer telephone calls promptly and appropriately in accordance with Trust telephone protocols.
• Receive, communicate, and relay messages accurately and in a timely manner to the appropriate staff member.
• Respond to routine enquiries, both face-to-face and by telephone, within agreed limits and seek assistance when required.
• Maintain effective communication with patients, carers, colleagues, and other departments to support the delivery of patient care.
• Demonstrate a professional, compassionate, and customer-focused approach when interacting with patients and visitors.
• Develop and maintain positive working relationships with clinical and non-clinical staff across the Trust.

Skills

Healthcare environment

Ward clerk experience

Literacy

Customer care

Job description

Mid and South Essex NHS Foundation Trust

(**) Ward Clerk - Day Surgery Unit

The closing date is 04 November 2026

We are seeking an organised and approachable Ward Clerk to support our Day Stay Unit team at Southend Hospital on a part-time basis. This is an important administrative role, helping to ensure the smooth day-to-day running of the department.

If successful, you will provide comprehensive administrative and clerical support to the Day Surgery Unit team, ensuring the smooth and efficient running of the department.

If you are looking for a part-time admin role, then this could be the role for you;

Main duties of the job

If successful you will:

• Provide a professional and courteous reception service to patients, relatives, carers, visitors, and members of the multidisciplinary team.
• Answer telephone calls promptly and appropriately in accordance with Trust telephone protocols.
• Receive, communicate, and relay messages accurately and in a timely manner to the appropriate staff member.
• Respond to routine enquiries, both face-to-face and by telephone, within agreed limits and seek assistance when required.
• Maintain effective communication with patients, carers, colleagues, and other departments to support the delivery of patient care.
• Demonstrate a professional, compassionate, and customer-focused approach when interacting with patients and visitors.
• Develop and maintain positive working relationships with clinical and non-clinical staff across the Trust.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

The Day Surgery Unit (DSU) is a fast-paced and dynamic environment delivering high-quality elective surgical care across a range of specialties. The service is focused on providing safe, efficient, and patient-centred care, supporting rapid patient assessment, treatment, and discharge to maximise theatre utilisation and patient flow. Working within DSU offers the opportunity to contribute to a responsive multidisciplinary team committed to delivering excellent patient outcomes, reducing waiting times, and ensuring a positive patient experience throughout their surgical journey.

Job summary

We are seeking an organised and approachable Ward Clerk to support our Day Stay Unit team at Southend Hospital on a part-time basis. This is an important administrative role, helping to ensure the smooth day-to-day running of the department.

If successful, you will provide comprehensive administrative and clerical support to the Day Surgery Unit team, ensuring the smooth and efficient running of the department.

If you are looking for a part-time admin role, then this could be the role for you;

Main duties of the job

If successful you will:

• Provide a professional and courteous reception service to patients, relatives, carers, visitors, and members of the multidisciplinary team.
• Answer telephone calls promptly and appropriately in accordance with Trust telephone protocols.
• Receive, communicate, and relay messages accurately and in a timely manner to the appropriate staff member.
• Respond to routine enquiries, both face-to-face and by telephone, within agreed limits and seek assistance when required.
• Maintain effective communication with patients, carers, colleagues, and other departments to support the delivery of patient care.
• Demonstrate a professional, compassionate, and customer-focused approach when interacting with patients and visitors.
• Develop and maintain positive working relationships with clinical and non-clinical staff across the Trust.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

The Day Surgery Unit (DSU) is a fast-paced and dynamic environment delivering high-quality elective surgical care across a range of specialties. The service is focused on providing safe, efficient, and patient-centred care, supporting rapid patient assessment, treatment, and discharge to maximise theatre utilisation and patient flow. Working within DSU offers the opportunity to contribute to a responsive multidisciplinary team committed to delivering excellent patient outcomes, reducing waiting times, and ensuring a positive patient experience throughout their surgical journey.

Job description

Job responsibilities

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

Person Specification

Experience

Essential

• Experience in a health care or similar customer care environment

Desirable

• Previous ward clerk experience

Essential

Essential

• Good standard of literacy, demonstrated through minimal mistakes on application form

Desirable

• Customer care training/awareness
• Good level of general education i.e. GCSEs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Southend

Prittlewell Chase

Westcliff on Sea

SS0 0RY

United Kingdom

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

£25,272 a yearPer Annum (Pro Rata for Part Time)