Ward Clerk

NHS; Poole; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS Trust is seeking a Ward Clerk to join their busy team at Poole Hospital. The role involves clerical and administrative support, acting as a point of contact for patients and families. Candidates should possess GCSE English and numeracy, along with strong communication and IT skills. This position is vital for ensuring the efficient running of the ward and requires a proactive and organized individual.

Qualifications

• GCSE (or equivalent) in English and numeracy required.
• Competent in IT with basic computer skills.
• Experience in clerical duties and excellent communication skills.

Responsibilities

• Support clerical and administrative duties for the ward.
• Welcome patients and visitors, answering questions sensitively.
• Liaise with team members and maintain patient information.

Skills

Communication

Organisational Skills

IT Competence

Education

GCSE (or equivalent) English and numeracy

Job description

Go back University Hospitals Dorset NHS Foundation Trust

Ward Clerk

The closing date is 29 May 2025

We are looking for an enthusiastic and computer literate ward clerk, who willbe part of a hardworking, busy but efficient team. They need to be able to work independently but also part of the MDT. Duties include working within our busy ward assisting staff, patients & relatives.

Base Location: Poole Hospital

Interview Date: TBC

Main duties of the job

To support with clerical and administrative duties in the day to day running of Sandbanks.

To be part of a hardworking and efficient multidisciplinary team, acting as an initial point of contact for patients, families and external teams visiting the ward. Assist in answering telephone calls, liaising with patients and their families, keeping diary's up to date and maintaining up to date information on Trust systems and problem solving.

About us

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

Sandbanks ward will be moving to the Bournemouth site at the end of the year, likely November 2025. If applying for this job you will relocate with us.

Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and conditions.

Job responsibilities

Welcome patients and visitors to the ward, answering appropriate questions and providing any relevant information in a sensitive manner, referring to qualified members of the team as necessary.

Undertake clerical and administrative duties on behalf of the ward.

Liaise with individual team members and other departments as required, in a manner that will contribute to the effective and efficient running of the ward.

Work to ensure that notes are created and ready for same day patients & ensure that the diary is up to date. You maybe required to call and liaise with patients about attending certain tests or appointments.

To arrange for the repair of faulty ward equipment. To deliver post to patients.

Answer the telephone and deal with enquiries in a courteous manner.

To open and sort incoming mail and distribute to relevant personnel for action.

To use computer for inputting and accessing general patient information on Trust computer systems such as Ecamis, EPR and Health of the Ward.

To assist with other duties that may reasonably be required.

Person Specification

Qualifications

• GCSE (or equivalent) English and numeracy

Knowledge

• Competent in the use of IT; basic computer skills
• Experience of clerical duties and working knowledge of computers
• Excellent communication skills including telephone
• Organisational Skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Dorset NHS Foundation Trust