Patient Services Clerk

NHS; Poole; On-site; Part time

Job summary

A leading healthcare provider in Poole is seeking a patient administrator to assist patients in accessing healthcare services. The role involves managing appointments, handling patient queries, and supporting the clinical team in a busy practice environment. This part-time position offers a fixed-term contract with competitive pay and benefits.

Benefits

Access to NHS Pension Scheme

5 weeks annual leave

Cycle to work scheme

Qualifications

• Experience of a varied administrative workload in a customer-focused environment.
• Good level of spoken English required.
• Self-motivated and effective team member.

Responsibilities

• Welcome patients and assist them in accessing services.
• Manage appointments using the electronic system.
• Facilitate communication between patients and healthcare professionals.

Skills

Customer service delivery

Telephone call handling

IT literate including Microsoft Office

Education

Good level of general education

Recognised administrative qualification(s)

Job description

Job summary

To receive and assist patients to access appropriate healthcare professionals on the telephone, face to face and through online services. To process a variety of patient administration to support the effective day-to-day delivery of clinics and services that The Adam Practice provides.

Main duties of the job

To welcome all patients and visitors to the practice at reception in a courteous and professional manner, ensuring they access services as appropriate and providing additional support as required i.e. interpreters.

Answer incoming calls and process requests in line with current protocols.

To use the electronic appointment system, booking and cancelling appointments, maintaining and monitoring the system.

Carrying out a range of administration tasks relating to clinical services and patient care, including data entry on the clinical systems, extracting data, filing and scanning of documents.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Opening and closing practice premises and maintaining security.

This vacancy is offered on a 12 month fixed term contract.

Shift pattern as follows:

Tuesday - 08:00 - 13:30 - 5.5 hours

Wednesday - 08:00 - 12:00 - 4 hours

Thursday - 08:00 - 18:30 - 10 hours (not including a 30 minute unpaid break)

Friday - 08:00 - 16:00 - 7.5 hours (not including a 30 minute unpaid break)

Total - 27 hours

About us

The Adam Practice is a partnership located across 5 surgeries in Poole, Dorset. This is an exciting opportunity to join our growing primary care team in a forward- thinking, innovative, general practice, which has a current CQC rating of Outstanding in Care.

Here are some of our many benefits we offer;

Access to NHS Pension Scheme and NHS discounts, 5 weeks annual leave (inclusive of bank/public holidays that fall in the holiday year). Entitlement is pro-rata for part-time employees.

Auto enrolment in NHS Pension Scheme.

Cycle to work scheme.

Details Date posted

19 May 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

A4962-25-0016

Job locations

The Adam Practice

40 High Street

Lytchett Matravers

Poole

Dorset

BH16 6BG

Job description Job responsibilities

The purpose of the role is to:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Job description Job responsibilities

The purpose of the role is to:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Person Specification Qualifications Essential

• Good level of general education
• Good level of spoken English

Desirable

• Recognised administrative qualification(s)
• A commitment to continuing personal and professional development

Experience Essential

• Experience of a varied administrative workload, in a customer-focused environment
• IT literate including Microsoft Office
• Telephone call handling
• Customer service delivery
• Learning and using protocols

Desirable

• Experience of working in the NHS, and ideally General Practice
• Experience using TPP SystmOne clinical system/electronic appointment systems
• Experience handling sensitive and confidential information
• Medical terminology

Qualities & Attributes Essential

• Ability to communicate effectively with patients, staff and clinicians on the telephone and face to face
• Open-minded and positive; focused on solutions not problems
• Self-motivated
• Always strives for improvement
• Effective team member and able to work independently
• Flexible and adaptable to adjust and contribute to the needs of the practice/service delivery
• To be confident in dealing with difficult situations

Desirable

• Facilitation and negotiation skills getting the best out of other people and situations

Mobility Essential

• Ability to travel between all Practice sites when required

Person Specification Qualifications Essential

• Good level of general education
• Good level of spoken English

Desirable

• Recognised administrative qualification(s)
• A commitment to continuing personal and professional development

Experience Essential

• Experience of a varied administrative workload, in a customer-focused environment
• IT literate including Microsoft Office
• Telephone call handling
• Customer service delivery
• Learning and using protocols

Desirable

• Experience of working in the NHS, and ideally General Practice
• Experience using TPP SystmOne clinical system/electronic appointment systems
• Experience handling sensitive and confidential information
• Medical terminology

Qualities & Attributes Essential

• Ability to communicate effectively with patients, staff and clinicians on the telephone and face to face
• Open-minded and positive; focused on solutions not problems
• Self-motivated
• Always strives for improvement
• Effective team member and able to work independently
• Flexible and adaptable to adjust and contribute to the needs of the practice/service delivery
• To be confident in dealing with difficult situations

Desirable

• Facilitation and negotiation skills getting the best out of other people and situations

Mobility Essential

• Ability to travel between all Practice sites when required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

The Adam Practice

Address

The Adam Practice

40 High Street

Lytchett Matravers

Poole

Dorset

BH16 6BG

Employer's website

https://www.adampractice.co.uk/ (Opens in a new tab)

Employer details Employer name

The Adam Practice

Address

The Adam Practice

40 High Street

Lytchett Matravers

Poole

Dorset

BH16 6BG

Employer's website

https://www.adampractice.co.uk/ (Opens in a new tab)