Ward Clerk

NHS; Poole; On-site; GBP 24,000 - 30,000; Part time

Job summary

A leading healthcare provider in Poole is seeking an enthusiastic ward clerk to join their busy team. The role involves supporting clerical and administrative duties, acting as a point of contact for patients and families, and ensuring smooth ward operations. Candidates should possess strong communication and organizational skills, along with basic IT competency. This position offers a chance to contribute to patient care in a dynamic environment, with opportunities for professional growth.

Qualifications

• Experience of clerical duties and working knowledge of computers.

Responsibilities

• Assist in answering telephone calls and liaising with patients.
• Undertake clerical and administrative duties for the ward.
• Welcome patients and visitors, providing relevant information.

Skills

Communication

Organisational Skills

IT Competency

Education

GCSE English and Numeracy

Job description

Job summary

We are looking for an enthusiastic and computer literate ward clerk, who willbe part of a hardworking, busy but efficient team. They need to be able to work independently but also part of the MDT. Duties include working within our busy ward assisting staff, patients & relatives.

Base Location: Poole Hospital

Interview Date: TBC

Main duties of the job

To support with clerical and administrative duties in the day to day running of Sandbanks.

To be part of a hardworking and efficient multidisciplinary team, acting as an initial point of contact for patients, families and external teams visiting the ward. Assist in answering telephone calls, liaising with patients and their families, keeping diary's up to date and maintaining up to date information on Trust systems and problem solving.

About us

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

Sandbanks ward will be moving to the Bournemouth site at the end of the year, likely November 2025. If applying for this job you will relocate with us.

Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and conditions.

Details Date posted

16 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year pa

Contract

Permanent

Working pattern

Part-time

Reference number

153-SP04550

Job locations

Poole hospital

Longfleet road

Poole

BH15 2JB

Job description Job responsibilities

Welcome patients and visitors to the ward, answering appropriate questions and providing any relevant information in a sensitive manner, referring to qualified members of the team as necessary.

Undertake clerical and administrative duties on behalf of the ward.

Liaise with individual team members and other departments as required, in a manner that will contribute to the effective and efficient running of the ward.

Work to ensure that notes are created and ready for same day patients & ensure that the diary is up to date. You maybe required to call and liaise with patients about attending certain tests or appointments.

To arrange for the repair of faulty ward equipment. To deliver post to patients.

Answer the telephone and deal with enquiries in a courteous manner.

To open and sort incoming mail and distribute to relevant personnel for action.

To use computer for inputting and accessing general patient information on Trust computer systems such as Ecamis, EPR and Health of the Ward.

To assist with other duties that may reasonably be required.

Job description Job responsibilities

Welcome patients and visitors to the ward, answering appropriate questions and providing any relevant information in a sensitive manner, referring to qualified members of the team as necessary.

Undertake clerical and administrative duties on behalf of the ward.

Liaise with individual team members and other departments as required, in a manner that will contribute to the effective and efficient running of the ward.

Work to ensure that notes are created and ready for same day patients & ensure that the diary is up to date. You maybe required to call and liaise with patients about attending certain tests or appointments.

To arrange for the repair of faulty ward equipment. To deliver post to patients.

Answer the telephone and deal with enquiries in a courteous manner.

To open and sort incoming mail and distribute to relevant personnel for action.

To use computer for inputting and accessing general patient information on Trust computer systems such as Ecamis, EPR and Health of the Ward.

To assist with other duties that may reasonably be required.

Person Specification Qualifications Essential

• GCSE (or equivalent) English and numeracy

Knowledge Essential

• Competent in the use of IT; basic computer skills

Desirable

• Experience of clerical duties and working knowledge of computers

Technical Skills Competencies Essential

• Excellent communication skills including telephone
• Organisational Skills

Person Specification Qualifications Essential

• GCSE (or equivalent) English and numeracy

Knowledge Essential

• Competent in the use of IT; basic computer skills

Desirable

• Experience of clerical duties and working knowledge of computers

Technical Skills Competencies Essential

• Excellent communication skills including telephone
• Organisational Skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

University Hospitals Dorset NHS Foundation Trust

Address

Poole hospital

Longfleet road

Poole

BH15 2JB

Employer's website

https://www.uhd.nhs.uk/careers (Opens in a new tab)

Employer details Employer name

University Hospitals Dorset NHS Foundation Trust

Address

Poole hospital

Longfleet road

Poole

BH15 2JB

Employer's website

https://www.uhd.nhs.uk/careers (Opens in a new tab)