Ward Clerk - C808 Respiratory High Care

University Hospitals Bristol NHS Foundation Trust; Bristol; On-site; GBP 20,000 - 25,000; Part time

Job summary

An exciting opportunity for a motivated Ward Clerk to join a busy Respiratory High Care Unit. The role involves supporting the clinical team, managing patient records, and ensuring smooth operations in a fast-paced environment. Ideal candidates will have strong communication and organizational skills, with a commitment to patient care and teamwork.

Benefits

Flexible working options

Support for health and wellbeing

Qualifications

• Previous reception or customer facing experience in a healthcare setting.
• Clerical/administration experience including filing and/or reception.

Responsibilities

• Liaise with patients, clinical staff, and GPs via various communication methods.
• Ensure patient records are accurately filed and maintained.
• Assist in training of new team members.

Skills

Organisational Skills

Communication

IT Skills

Education

GCSE in English Language and Maths

Job description

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

An exciting opportunity has arisen for an enthusiastic and motivated Ward Clerk to join our team on our busy Respiratory High Care Unit, C808

We require a Ward Clerk who is able to work 22.5 hours per week (Monday to Wednesday) to help us maintain the smooth and effective running of our busy 24 bedded Respiratory High Care Unit

This is a supportive role, assisting the clinical nursing team and wider MDT to ensure the department runs smoothly.

You will need to be flexible, adaptable and have strong organisational skills. Excellent communication skills are important as you will be liaising with teams throughout the hospital whilst working closely with the MDT, relatives and patients.

Main duties of the job

To liaise with patients, clinical staff, GPs in person, via telephone &email

Show a caring & professional approach towards patients & visitors

Escalate patient queries, capacity problems and general issues to line manager or clinical staff as appropriate

Welcome & assist patients & visitors on arrival & inform appropriate staff.

Ensure that all clinical results & other clinical information are accurately filed

Ensure patient records are appropriately received & transferred in & out of ward

To carry out associated clerical duties, for example, filing , photocopying, distributing post, diary management & scanning

Undertake the role’s duties in the case of a major incident in your department

Attend appropriate meetings as required by line manager

Take part in departmental audits & associated duties

Attend training courses

Assist in training of new members of the team

When requested, order stationary & essential items

Check & update patient details on arrival

Check incoming email inbox's daily to keep up to date with departmental & Trust information

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

Person specification

Qualifications and Training

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Supportive
• Respectful

Knowledge and Experience

• Previous reception or customer facing experience in a healthcare or public setting
• Clerical/administration experience including filing and/or reception
• Previous NHS experience

Skills and Abilities

• Excellent/professional telephone/ reception manner
• Flexible approach to duties
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Able to communicate clearly and act quickly in emergency
• Good IT skills including Microsoft packages
• Tidy and methodical working practice
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work independently and as part of a team
• Confidence to handle difficult conversations with patients, relatives and carers

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

· As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

· The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

· UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

· To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

· If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

· The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

· By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

· Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.