Ward Clerk

University Hospitals of Derby and Burton NHS Foundation Trust; Outwoods; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust seeks a Ward Clerk to provide a face-to-face and telephone service, liaising with patients, relatives, staff and external agencies to support efficient patient care on Ward 30 QHB. You will register patients, arrange transport, manage inquiries, and handle GP letters and discharge processes, with administration duties for senior staff as needed.

This role requires accurate communication and timely documentation within the UK NHS

Qualifications

• Experience in patient administration or hospital front desk would be beneficial.
• Strong interpersonal skills with patients, relatives and staff.
• Ability to use patient administration systems and complete documentation accurately.

Responsibilities

• Register patients on arrival and record demographic details on the patient administration system.
• Book transport for outpatients for ward patients as required.
• Handle queries promptly by phone or in person to provide accurate information to the MDT, patients and relatives.
• Complete administration tasks and ensure continuity of service, including GP and clinic letters and arranging follow-ups.
• Ensure daily discharge processes are completed on the system in a timely manner.
• Provide administration support for Sister/Nurse-in-Charge/Senior Clinician as required.

Skills

Verbal communication

Written communication

Administrative tasks

Telephone handling

Job description

In this role you will provide an effective face to face/telephone ward clerk service using verbal and written communication to liaise with patients, relatives, staff, wards/units, divisions and external agencies/people to support the delivery of an efficient patient service on Ward 30 QHB. The role will also include assisting with Senior Sister administration duties, Doctors and communicating with GP surgery and district nurses.

• Register patients on arrival, ensuring all demographic and episode details are recorded on the patient administration system.
• Book transport for out patients appointments for ward patients where necessary.
• Responsible for dealing with all queries, either via telephone or face to face promptly and efficiently to ensure that an accurate and quality information service is provided to the multi-disciplinary team, patients and their relatives.
• Complete administration tasks, computer internal systems e.g Diagnostic reports ensuring continuity of service is maintained - including filing, photocopying, fault reporting, completion of the admission/discharges, GP and clinic letters, arrangement of patient follow up appointments, ensuring tests/investigations are correctly completed.
• Takes responsibility to ensure on a daily basis all discharges are completed on the appropriate system in a timely fashion.
• Administration support for Sister/Nurse-in-Charge/Senior Clinician may be required
  Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4thbusiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.