Ophthalmology Waiting List Coordinator

University Hospitals of Derby and Burton NHS Foundation Trust; Long Eaton; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

The University Hospitals of Derby and Burton NHS Foundation Trust is seeking a flexible Waiting List Coordinator to join the Ophthalmology Day Case Team in England. You will input patient information onto various systems and monitor/select future waiting list patients, while providing timely performance reports to management.

We value tact, diplomacy and the ability to prioritise your own workload to support day-to-day management and patient care within a busy outpatient environment.

Qualifications

• Excellent communication and problem-solving skills.
• Ability to prioritise workload effectively.
• High level of tact and diplomacy when dealing with patients.

Responsibilities

• Point of contact for patients.
• Input patient information onto various systems.
• Monitor and select future waiting list patients.
• Provide weekly and monthly performance reports to management.
• Escalate immediate issues to the Operational Coordinator.

Skills

Communication

Problem solving

Prioritisation

Diplomacy

Job description

An opportunity has arisen for a flexible and motivated individual to join the Ophthalmology Day Case Team as a Waiting List Coordinator., Point of contact for patients - Input patient information onto various systems - Responsible for the monitoring/selection of future waiting list patients - Provide weekly and monthly performance reports to management - To lift immediate issues to the Operational Coordinator

We are looking for an enthusiastic and motivated team player with excellent communication and problem‑solving skills. You will require high levels of tact and diplomacy with the ability to prioritise your own workload effectively to enable day to day management.

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.