Ward Clerk

Oxford University Hospitals NHS Foundation Trust; Cherwell District; On-site; GBP 20,000 - 23,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking an Evening Ward Clerk for F Ward at the Horton. You will support clinical staff with administrative duties, handle calls, greet visitors, and help coordinate patient care and tests.

The role requires good IT skills, a calm, compassionate approach, and the ability to work as part of a team in a fast-paced inpatient setting. EPR experience is advantageous.

Qualifications

• IT competence and strong command of written English are essential.
• Experience providing admin support in healthcare is desirable.
• Use of electronic patient record systems (EPR) fluency with Cerner Millennium is advantageous.

Responsibilities

• Answer internal and external telephone enquiries.
• Greet and assist visitors to the ward.
• Book outpatient follow up appointments.
• Arrange transportation for patients discharged or transferred for ongoing care.
• Coordinate with radiology and other departments to arrange diagnostic tests.
• Use the Trust's electronic patient record system (EPR).

Skills

IT competence

Written English

Education

Secondary school qualifications

Tools

Cerner Millennium

Job description

The Ward Clerk role supports the clinical staff in the department with administrative duties. This includes, but is not limited to, the following:

• answering internal and external telephone enquiries,
• greeting and assisting visitors to the ward,
• booking outpatient follow up appointments,
• booking of transport for patients being discharged or transferred for ongoing care,
• liaising with other departments such as radiology, to arrange diagnostic tests for patients,
• use of the Trust's electronic patient record system, The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. We are looking for someone to join our team on F ward at the Horton as an evening Ward Clerk. This is a vital role within our service for someone who is organised, friendly, and a great team player. F ward is an inpatient ward caring for adults who have sustained traumatic injuries, It is a fast paced and dynamic environment, so being adaptable and responsive is key. This is an administrative job that involves lots of interaction with patients, visitors and clinical staff. A background in health care would be an advantage but not a necessity. More important is your communication skills and ability. The Ward Clerk is often the first interaction that an anxious or distressed relative might have with the ward their loved one has been admitted to, so compassionate and efficient communication is a must. The Trust uses an electronic patient record (EPR) system, so competence and confidence with computer skills is necessary. Previous experience with EPR/Cerner millennium would be advantageous.

Essential criteria

• IT competent
• Good level of written English

Desirable criteria

• Previous admin experience within healthcare, Evidence of attainment of secondary school education / qualifications

Desirable criteria

• NVQ's in administration

Sexual Safety Charter

In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel. In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism., Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.