Ward Clerk

Dorset HealthCare; Lower Blandford St Mary; On-site; GBP 24,000 - 28,000; Full time

Job summary

Dorset HealthCare is seeking an experienced administrator to join the CAMHS Inpatient Ward Seastone during a high-intensity period. You will handle ward office duties, reception, visits, and phone communications, while ensuring accurate documentation and patient records.

Training and supervision are provided, with a focus on compassionate, professional support. The role requires excellent written and spoken English, strong administrative skills, and experience with Microsoft Office; a DBS check

Qualifications

• Excellent communication skills in written and spoken English.
• Proficiency with Microsoft Office (Word, Outlook, Excel).
• Experience with secretarial tasks and administrative duties.

Responsibilities

• Organise ward office: manage reception, visits, and telephone handling.
• Provide secretarial support: pre-populate forms and document ward meetings in patient records.

Skills

Communication skills

English proficiency

Administrative skills

Organisational skills

Audio typing

Medical terminology

Tools

Microsoft Office

Job description

Other responsibilities will includeorganising the Ward office, by managing the reception area, visits, and telephone; keeping on top of the paperwork to include scanning and uploading patient documentation and liaising with patients and staff.

You will be required to undertake a Prevention and Management of Violence and Aggression course and it is a condition of your employment that you successfully complete all aspects of this course; if this is not achieved you will not be able to commence working in the post.

This is an exciting and challenging opportunity for an experienced administrator to join our new CAMHS Inpatient Ward Seastone CAMHS High intensity Environment.

We are looking for an enthusiastic, flexible, empathetic and self-motivated individual to work within our team. Previous experience of working in a similar role/environment would be an advantage, although is not essential as support and training will be provided.

We will offer the successful candidate a supportive team, with regular supervision meetings, opportunities for continued professional development and a friendly working environment.

Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.

Applications from candidates who require current skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

You must have excellent communication skills in written and spoken English, administrative and organisational skills, with the ability to liaise with professionals at all levels.

Experience of using Microsoft Office, Word, Outlook and Excel are essential. You will also have the skills to handle all contacts confidently with compassion, patience and professionalism, in person, via email and on the telephone.

You will be working as part of the multi-disciplinary team, which will involve developing knowledge of the processes and the electronic systems used to ensure that patients needs are met. You will take a lead role in providing secretarial support to accurately pre-populate forms and document the meetings held on the ward into the patient records. For which experience of audio typing and medical terminology will be an advantage.

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidate's individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.