Ward Clerk

Harrogate and District NHS Foundation Trust; Harrogate; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Ward Clerk to join their expanding Medical Day Units. This role is crucial for maintaining effective communication and ensuring a welcoming environment for patients. The successful candidate will be responsible for administrative tasks, including data entry and providing excellent customer care. With a commitment to kindness, integrity, and teamwork, this position offers a rewarding opportunity to make a real difference in patients' lives. If you are looking for a supportive and dynamic work environment, this could be the perfect fit for you.

Benefits

Employee Assistance Programme

Counselling Services

Physiotherapy Service

Recognition Programs

Qualifications

• Experience in a customer-facing role, ideally in healthcare.
• Ability to handle sensitive information and maintain confidentiality.

Responsibilities

• Serve as the first point of contact for patients and families.
• Maintain accurate patient records and ensure data integrity.
• Provide administrative support to enhance ward operations.

Skills

Customer Care

Communication Skills

Data Entry

Confidentiality

Education

High School Diploma

Relevant Administrative Qualification

Tools

Electronic Health Records System

Job description

Medical Day Units Ward Clerk Role

The Medical Day Units (MDU) services have expanded over the past 12 months, including additional staff, extended opening hours, and new pathways.

We are a nurse-led unit providing treatment for day patients from departments such as Gastroenterology, Endocrinology, Haematology, Urology, Rheumatology, and Dermatology.

The Ward Clerk acts as a receptionist and the first point of contact for patients visiting the department. The role is highly varied and includes the following key tasks:

1. Maintain effective communication with patients, relatives, and staff to ensure the smooth operation of the ward and enhance patient care. Serve as the first point of contact both face-to-face and via telephone.
2. Provide excellent customer care, demonstrating tact and empathy, especially when dealing with distressed or anxious patients and relatives. Handle all communications appropriately, including sensitive issues.
3. Create, input, and update MDU admissions and arrivals, ensuring data accuracy and notes are scanned onto electronic systems.
4. Offer a proactive and professional welcome at the ward reception, representing the Trust positively.
5. Deliver efficient administrative and clerical support to the Ward Team.
6. Maintain the security and confidentiality of all information at all times.
7. Uphold the professional image of the Trust consistently.

Harrogate and District NHS Foundation Trust (HDFT) cares for the population of Harrogate, North Yorkshire, Leeds, and parts of the North East. We are committed to providing outstanding care and value qualities such as Kindness, Integrity, Teamwork, and Equality.

If you're seeking an interesting and rewarding NHS career where you can make a real difference, HDFT could be the perfect place for you.

We Offer Our Colleagues

• A supportive culture that encourages colleagues to bring their whole selves to work.
• Recognition programs, including regular appraisals, Making a Difference & Team of the Month Awards, and annual Colleague Recognition Awards.
• Employee support and wellbeing initiatives, including an Employee Assistance Programme, counselling services, and a fast-track Physiotherapy service.

Important Notes

• Posts may close early if sufficient applications are received due to high interest.
• Visa sponsorship is limited to certain roles; please verify eligibility before applying.
• The Trust does not offer relocation packages for Agenda for Change roles.
• All offers are subject to satisfactory pre-employment checks.

For further details or informal visits, contact:

Name: Abby Ford
Job Title: Ward Manager
Email: [e-mail]
Telephone: [phone]