Emergency Department Reception Clerk

TN United Kingdom; Harrogate; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Patient Pathway Coordinator to enhance the efficiency of their medical records service. This role involves managing outpatient bookings, prioritizing workloads to meet waiting time standards, and ensuring accurate patient data management. With a focus on collaboration, you'll work closely with clinicians and admin teams, contributing to a compassionate and effective healthcare environment. The position offers valuable insights into the NHS and promotes core values such as Kindness and Teamwork, alongside a competitive benefits package including 27 days of holiday and an NHS pension.

Benefits

27 days holiday

NHS pension

Discounts

Promotion opportunities

Qualifications

• Excellent interpersonal skills for communication across all levels.
• Experience in booking outpatient appointments.

Responsibilities

• Managing appointments and referrals, supporting clinical triage.
• Creating and managing clinics, including cancellations and reappointments.

Skills

Interpersonal Skills

Appointment Management

Communication Skills

Confidentiality Maintenance

Education

GCSEs (A*-C) or equivalent

Job description

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Client:

Harrogate and District NHS Foundation Trust

Location:

Harrogate, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

13bbc358d9e3

Job Views:

4

Posted:

01.05.2025

Expiry Date:

15.06.2025

Job Description:

Job overview

We are looking for a Patient Pathway Coordinator to help deliver an efficient, high-quality medical records service at the Sir Robert Ogden Centre. The role involves providing administration for outpatient bookings and patient pathway management, prioritising workload to meet waiting time standards, and accurately recording information on systems to maintain patient appointment data.

Main duties of the job

The Patient Pathway Team, located in the Long Term and Unscheduled Care Directorate, works closely with management to ensure effective outpatient services. Responsibilities include:

• Providing reception cover
• Managing appointments and referrals, supporting clinical triage, and booking outpatient appointments
• Monitoring clinic utilisation and waiting lists
• Communicating with patients via letter and phone
• Collaborating with clinicians, nurses, managers, and admin teams

Working for our organisation

This role offers insight into the NHS, requiring excellent interpersonal skills for communication across all levels. Our core values are Kindness, Integrity, Teamwork, and Equality. Benefits include 27 days holiday, NHS pension, discounts, and promotion opportunities.

Detailed job description and main responsibilities

Main responsibilities include:

• Creating and managing clinics, including cancellations and reappointments
• Supporting capacity monitoring and managing waiting lists
• Handling post-clinic follow-ups and appointments
• Staff training and annual leave cover

Further details are available in the attached Job Description and Personal Specification.

Person specification

Qualifications

• GCSEs (A*-C) or equivalent

Experience

• Experience in booking outpatient appointments

Knowledge

• Ability to maintain confidentiality