Ward Clerk/Receptionist

TN United Kingdom; Goole; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Ward Clerk/Receptionist to join their team at Goole Hospital. This pivotal role involves managing patient admissions, providing exceptional customer service, and ensuring smooth operations within ward areas. The ideal candidate will exhibit strong communication skills, a commitment to confidentiality, and the ability to work effectively in a busy environment. With a focus on patient care, this position offers a chance to make a meaningful impact in a supportive and diverse workplace. Join a team that values flexibility and well-being while serving over a million patients annually.

Benefits

Flexible Working Arrangements

Supportive Environment

Diversity Commitment

Qualifications

• Good general education is essential for this role.
• Willingness to work towards NVQ Level 2 in Administration is desirable.

Responsibilities

• Admit and discharge patients promptly while providing a welcoming service.
• Coordinate with clinical teams and manage patient documentation.

Skills

Customer Service

Communication Skills

Confidentiality

Tact and Diplomacy

Education

Good General Education

NVQ Level 2 in Administration

Job description

Social network you want to login/join with:

Job Opportunities at Goole Hospital

Two 37.5-hour posts have arisen for a Ward Clerk/Receptionist working in the team at Goole Hospital.

The post holder will be required to provide a welcoming, professional, and courteous service to patients and visitors. This customer-facing role is crucial for the efficient operation of ward areas across the Trust.

Job Overview

As a Ward Clerk/Receptionist, you will assist patients and visitors using various communication methods. Your responsibilities include admitting and discharging patients promptly, ensuring relevant post-admission information is sent to the appropriate personnel, and tracking patients through their care process to ensure timely treatment. The role requires tact, diplomacy, and strict confidentiality.

Main Duties

• Support a professional and caring service within clinical timescales.
• Manage patient admissions, transfers, and discharges, updating electronic systems and patient details.
• Coordinate with clinical teams to complete documentation and manage investigation appointment requests.

About Our Organization

NLAG is part of a large NHS group serving over 1 million patients annually, with a budget of over £1.3 billion. Our Trusts include Northern Lincolnshire and Goole NHS Foundation Trust and Hull University Teaching Hospitals NHS Trust. We are committed to research, innovation, and providing excellent care through a diverse and inclusive workforce.

Additional Information

We support flexible working arrangements to promote work-life balance and employee well-being. We value diversity and are committed to creating a supportive environment. All applications are processed in line with GDPR and safeguarding policies. Note that new employees may be charged for DBS checks if required.

Person Specification

Education and Qualifications

• Essential: Good general education
• Desirable: NVQ Level 2 in Administration or willingness to work towards it

Experience

• Essential: Experience in customer service
• Desirable: Experience in busy environments, working with the public, or coordinating activities

For more details, please read the full job description linked below. We encourage applications from diverse backgrounds and support flexible working to enhance staff well-being and service quality.