Ward Clerk (XN02)

NHS; Leeds; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits in a leading children's hospital, where you will play a vital role as a ward clerk in a busy assessment unit. This position involves supporting a dedicated multidisciplinary team, ensuring smooth administrative operations, and providing excellent service to patients and their families. Join a collaborative environment that prioritizes the healthcare needs of children and young people, while also offering opportunities for professional development and growth. If you are enthusiastic, self-motivated, and ready to make a difference, this role is perfect for you.

Qualifications

• Experience as a ward clerk in an acute hospital setting.
• Familiarity with patient administration systems.

Responsibilities

• Provide clerical support to the ward staff and patients.
• Record patient activity data accurately on Trust systems.

Skills

IT skills

Excellent communication skills

Ability to work under pressure

Education

Maths and English GCSEs or equivalent

Tools

PAS system

PPM system

Job description

An exciting opportunity has arisen for an enthusiastic, flexible, positive, self-motivated individual to provide comprehensive ward clerk support in The Cat Unit at Leeds Children's Hospital. The Cat Unit is a fast-paced, busy children's assessment unit where children attend from the GP, home, and the emergency department, which is open 24 hours a day, 365 days a year. The post holder will be required to work shifts over a 24-hour period, covering nights, weekends, and bank holidays.

Expected Shortlisting Date

07/05/2025

Planned Interview Date

12/05/2025

Main duties of the job

The individual will work within a large multidisciplinary team consisting of administration staff, doctors, nurses, allied health professionals, patients, and their caregivers. The ward clerk will greet patients and their carers at the reception desk, book them on the system, and direct them to the appropriate waiting area. Main duties will include recording real-time admissions, discharges, and transfers on the trust patient administration system. They will answer the main reception telephone and door, and handle general patient inquiries. The individual will also be responsible for ordering supplies using the Oracle system, maintaining, and stocking the stationary cupboard on the unit.

About us

Leeds Children's Hospital is one of the largest children's hospitals in the country. The Cat Unit is a busy, large department that sees up to 1500 patients every month. There is a strong team ethos, and staff work together to address the acute healthcare needs of children and young people in Leeds in an outstanding and efficient manner. We continually strive to develop our service to be the key paediatric hub in Leeds.

Leeds Teaching Hospitals is committed to redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy, and we reserve the right to close, delay, or remove adverts while this process is completed. If you experience a delay in the shortlisting stage, please bear with us and contact the named contact if you have any questions.

Job responsibilities

Leeds Children's Hospital is one of the largest children's hospitals in the country. The Cat Unit is a busy, large department that sees up to 1500 patients every month. There is a great team ethos, and staff work together to address the acute healthcare needs of children and young people in Leeds in an outstanding and efficient manner. We continually strive to develop our service to be the key paediatric hub in Leeds.

Leeds Teaching Hospitals is committed to redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy, and we reserve the right to close, delay, or remove adverts while this process is completed. If you experience a delay in the shortlisting stage, please bear with us and contact the named contact if you have any questions.

To undertake administrative duties at ward level, including the accurate and timely recording of patient activity data on Trust systems. To perform clerical and related duties on the ward, enabling Sister/Charge Nurse and other ward staff to focus more on direct patient care. This will involve significant liaison with other departments and wards on behalf of the ward staff.

Person Specification

Skills and Behaviours

• IT skills including familiarity with PAS and PPM systems.
• Excellent communication skills demonstrating empathy to patients and their carers.
• Ability to work under pressure during busy periods.

Other Criteria

• Able to fulfill Occupational Health requirements for the post.

Qualifications

• Maths and English GCSEs or equivalent.

Experience

• Previous ward clerk experience within an acute hospital setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a disclosure check will be required to ensure suitability for the role.