Ward clerk

Transformation Unit; Greater Manchester; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible working

Annual leave up to 33 days with accr-

Free car parking at trust sites

Salary sacrifice car

Job summary

Midlands Partnership University NHS Foundation Trust is seeking an Administrative Assistant to support inpatient wards at Haywood / Cheadle Hospital. The role is NHS Band 2, requiring accurate data entry, MS Office skills, and strong customer service.

You will work with ward staff and multidisciplinary teams to ensure quality administration and patient care. The post holder will handle reception duties, manage calls, and coordinate with clinicians.

Qualifications

• A good standard of numeracy and literacy.
• Experience of using Microsoft Word, Excel and Access.

Responsibilities

• Utilise the patient administration system daily and keep accurate records.
• Carry out administrative tasks such as photocopying, scanning, uploading documents, typing, and archiving.
• Use a variety of electronic systems (MS Office, RiO, MICAD, E-Proc).
• Manage calls from service users, families, carers, and other professionals.
• Support the team in carrying out admin work requests.
• Confidently handle queries of a challenging/sensitive nature.
• Concise and accurate message taking.
• Reception duties including meeting and greeting service users, carers, relatives and visitors.
• Prioritise own workload and meet deadlines.

Skills

Enthusiasm to provide high quality行政服务

Strong computer skills (Word & Outlook

Good grammar & written skills

Honesty & integrity

Flexibility to meet service needs

Strong customer service

Team player

Ability to work in multi-professional

Education

Numeracy and literacy

Experience using Microsoft Word, Excel, Access

Tools

MS Office

RiO

MICAD

E-Proc

Job description

Employer Midlands Partnership University NHS Foundation Trust Employer type NHS Site Haywood / Cheadle Hospital Town Burslem Salary £25,272 per annum Salary period Yearly Closing 25/11/2026 23:59

NHS AfC: Band 2

Job overview

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

We currently have an exciting opportunity for an administrative assistant that is looking for a new challenge to work in an organisation that will help you develop and achieve your goals to become the best you can be.

We are looking for an administrative assistant to join our inpatient wards situated across the Haywood Hospital and Cheadle Hospital Ward.

The post holder will be working as part of a team along with a comprehensive multi-disciplinary team. The post holder will be expected to be able to use their own initiative and judgement, although they will be well supported by Ward Manager and other admin staff and through the clinical and professional networks.

We are looking for someone that can identify with the following skills:

• Enthusiasm to provide a high quality administrative service
• Strong computer skills in particular Word and Outlook
• Good grammar and written skills
• Honesty, integrity and commitment
• Quick thinking as priorities can change and flexibility to meet service need with a passion for quality.
• Strong and confident customer service skills
• Team player
• Able to work well in an ever changing multi-professional team - including but not limited to Consultants, Prescribers and GP’s.

Main duties of the job

The post holder will be responsible for day-to-day duties across In-Patient Services to support the clinical functions of the Trust. To work in close co-operation with the Inpatient Medical and Clinical Administrators and/or Ward Manager in support of all staff groups and other medical professionals aligned to the ward.

What will the role entail?

• Utilise the patient administration system on a daily basis keeping accurate records.
• Carry out administrative tasks such as photocopying, scanning, uploading documents, typing.
• Use a variety of electronic systems (MS Office, Clinical Systems).
• Manage and deal with calls from service users, families, carers, and other professionals.
• Support the team in carrying out admin work requests.
• Confidently handling queries of a challenging/sensitive nature.
• Concise and accurate message taking.
• Reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the ward manager.
• Prioritise own workload and meet deadlines in order to meet the requirements of the post.

Working for our organisation

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

• Supporting your career development and progression
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Detailed job description and main responsibilities

Please see full Job Description & Person Spec attached

What will the role entail?

• Utilise the patient administration system on a daily basis keeping accurate records.
• Carry out administrative tasks such as photocopying, scanning, uploading documents, typing and archiving.
• Use a variety of electronic systems (MS Office, RiO, MICAD, E-Proc).
• Manage and deal with calls from service users, families, carers, and other professionals.
• Support the team in carrying out admin work requests.
• Confidently handling queries of a challenging/sensitive nature.
• Concise and accurate message taking.
• Reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the ward manager.
• Prioritise own workload and meet deadlines in order to meet the requirements of the post

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Please note, we may be required to close this vacancy early if we receive a high volume of applications.

Person specification

Qualifications

• A good standard of numeracy and literacy
• Experience of using Microsoft word, excel and access

Training

• Statutory training
• Customer care

Work Experience

• Accuracy and data recording skills and an understanding of adherence to data protection
• Experience of using different communication skills e.g. Telephone, email, face to face and ability to handle professional communications from a range of sources
• Previous experience of working within a health or social care environment

Knowledge

• Ability to organise own workload
• Able to accurately record information
• Experience of using email system and general computer literacy
• Ability to deal with confidential information in a sensitive manner
• Excellent interpersonal skills
• Logical mind and attention to detailEvidence of contributing to Key performance indicators
• Ability to work as a team member, with a positive, supportive attitude
• Ability to work independently
• To be able to prioritise workload
• Excellent communication skills
• Professional manner and appearance
• Flexibility in working attitude
• Commitment to own personal development
• Have speed and accuracy, keyboard skills.
• Competent in making judgments, planning, organizing, communication and maintaining effective working relationships.

Visa eligibility notice:
The UK Home Office has imposed an emergency brake on specific visa routes.

• Skilled Worker visas cannot currently be issued to Afghan nationals.
• Study visas cannot currently be issued to nationals of Afghanistan, Cameroon, Myanmar or Sudan.
  As a result, we are unable to progress applications requiring sponsorship under these routes.