Band 3 Ward Services Coordinator

University Hospitals Birmingham NHS Foundation Trust; Sutton; On-site; GBP 26,000 - 27,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking a Ward Services Coordinator to support the smooth running of the ward and the patient experience. You will work with the clinical team to ensure a safe, welcoming, well-stocked environment and assist midwifery staff to enable direct patient care.

You will collaborate with colleagues to support ward routines, manage stock, and coordinate non-clinical services in line with Trust policies.

Qualifications

• Level 2 Maths & English qualifications at minimum.
• Level 3 qualification in Health/Social Care or Hospitality & Catering or two A levels or NHS patient-facing experience.
• Training in Health & Safety, COSHH, and related in-house trainings.

Responsibilities

• Coordinate ward and departmental services to keep a safe, clean environment.
• Act as a key contact for patients, relatives, carers and external departments.
• Support patient experience by enabling communication and family contact; organize patient engagement activities.
• Manage ward stock levels including clinical and non-clinical supplies and linen.
• Coordinate equipment maintenance, repairs, and audits to ensure safety and readiness.

Skills

Customer service

Communication

Teamwork

Time management

Problem solving

Education

Level 2 Maths & English

Health/Social Care Level 3 or Hospitality & Catering Level 3

NHS patient-facing experience

Tools

Basic IT skills

Job description

Job Summary

The post holder will work as an integral part of the clinical team on Delivery Suite ensuring that there is a seamless approach to the provision of non-clinical services, ensuring a high-quality service to patients an provide a service that ensures that patient and ward requirements are met.

Job Summary

The post holder will work as an integral part of the clinical team on Delivery Suite ensuring that there is a seamless approach to the provision of non-clinical services, ensuring a high-quality service to patients an provide a service that ensures that patient and ward requirements are met.
They will assist the clinical manager and staff within the ward / clinical area to ensure appropriate and effective delivery of services in order to maintain the patient environment and services to patients.
The Ward Services Coordinator will work co-operatively with colleagues, as part of the ward / area team and perform additional duties as and when directed by the ward clinical team, to enable midwifery staff to undertake direct patient care. Work cooperatively as part of the multi-disciplinary team supporting colleagues in work associated with patient care.

Main Duties, Tasks & Skills Required

As a Ward Services Coordinator, you will play a vital role in supporting the smooth running of the ward and enhancing the experience of patients, families, and staff. Working closely with the multidisciplinary team, you will ensure the clinical environment is safe, welcoming, well-stocked, and efficiently organised.

Key Responsibilities Include

• Coordinating ward and departmental services to ensure a safe, clean, and well-maintained environment for patients, visitors, and staff.
• Acting as a key point of contact for patients, relatives, carers, and external departments, providing excellent customer service and support.
• Supporting patient experience by facilitating communication, arranging family contact, responding to concerns, and helping to organise patient engagement activities.
• Managing ward stock levels, including clinical and non-clinical supplies, consumables, linen, and patient information resources.
• Coordinating equipment maintenance, repairs, replacements, and audits to ensure equipment is safe, available, and fit for purpose.
• Supporting medicines management processes, including stock monitoring, storage compliance, and medicines refrigerator checks in accordance with Trust policies.
• Working closely with catering teams to ensure patients receive appropriate meals, drinks, snacks, and nutritional support, including special dietary requirements.

About Us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job Description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person specification

Qualifications

Essential

• Evidence of Level 2 on both Maths & English qualifications ( CSE Grade 1/ GCSE Grades 4-9 or A* -C / Level 2 Functional Skills / O Level grade A-C / Level 2 National Certificate / Level 2 National Diploma / Level 2 ESOL )
• Evidence of completion of Level 3 Qualification or above in Health / Social Care or Hospitality & Catering ( BTEC/ CACHE Level 3 Award / Level 3 Certificate or Diploma ) or 2 A levels or equivalent experience of working in the NHS in a patient/public facing role in health / care or hospitality & catering
• Evidence of completion of training associated with employment in a role associated with health / care / hospitality or catering i.e. : Customers service/ Food Hygiene / Care Certificate/ Health & Safety i.e. COSHH
• Evidence of completion of "in house" training associated with employment, via on-line training platforms, Moodle, in house training etc.

Experience

Essential

• Considerable experience of working in a health/ care role or hospitality/ catering role which is customer facing in an NHS or health / care provider role as part of a multi-disciplinary team
• Experience of undertaking audit of stock and replenishment of supplies
• Can demonstrate understanding of the roles which make up the team of health and care staff within a hospital setting
• Can demonstrate understanding of the following :
  • Health & Safety
  • Infection prevention control practice
  • Food hygiene practice /standards
  • Moving and handling
  • Customer service /care skills
• Can demonstrate awareness and understanding of how they may be exposed to distressing situations associated with hospital patient care
• Can demonstrate understanding of how this role contributes to patient health and wellbeing
• Can demonstrate understanding of Equality , diversity and inclusion and how this relates to this role
• Can demonstrate an understanding of Safeguarding and how this relates to the role
• Can demonstrate how data protection and confidentiality relate to the role
• Understands and supports ward / service routine and structures.
• Participates in training associated with the role.
• Supports / trains and educates new staff on the role / duties associated with the role.

Additional Criteria

Essential

• Good standard of written / verbal communication in English
• Basic IT / Computer skills
• Ability to work effectively as a team player under appropriate supervision, and as part of a multi-disciplinary team
• Evidence of time management skills and ability to prioritise workload
• Ability to work effectively as a team player under appropriate supervision, and as part of a multi-disciplinary team
• Can demonstrate experience and insight into how to evaluate own strengths & development needs, seeking advice where appropriate
• Ability to deal with non-routine and unpredictable nature of the workload
• Able to recognise and resolve routine issues referring to others for advice / support where appropriate
• Willingness to undertake training / education associated with the role and can articulate how this relates to this role i.e. Health & Safety / COSHH
• Good customer service skills
• Positive and flexible attitude to work , solutions focused but recognises boundaries of the role
• Patient focused and can demonstrate clear reasoning behind their application which is patient centred
• Ability to use own initiative
• Reliable , flexible , able to remain calm and clear headed when faced with a challenging or difficult situation
• Understands when there is a requirement to elevate concern to a registered health care professional
• The post holder may work a range of shift patterns across a 7 day week including public holidays ; shift patterns will be detailed by the dept/ unit

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For Help With Your Application, Contact

Elizabeth Latham
[e-mail]
01214247104

Pay scheme

Agenda for Change
Band
Band 3
Salary
£25760.00 to £27476.00 Yearly
Contract
Permanent
Working pattern
Full-Time, Flexible Working
Reference number
304-9019218
Job locations
Good Hope Hospital
Rectory Rd
Sutton Coldfield
West Midlands
B75 7RR

Attachments

JD PS.pdf – 497KB Opens in a new window