Ward Administrator

Spire Healthcare Limited; Macclesfield; On-site; GBP 9,954 - 12,000; Part time

Job summary

Spire Regency Hospital, Macclesfield is currently looking for an experienced Administrator to join their ward team on a part-time, permanent basis.

You will provide administrative support to ensure the ward runs smoothly for patients, visitors and staff, greet people, take and route enquiries, inform insurers when needed, keep notes up to date, and coordinate discharge and appointments.

The role is 15 hours per week, permanent and part-time, with a rate of £12.76 per hour and a benefits package.

Qualifications

• Experience in administrative support in a hospital or care setting.
• Strong customer-facing and communication skills.
• Proficient with telephone and office IT systems.

Responsibilities

• Greet patients, visitors and staff with a professional, customer-focused approach.
• Handle telephone enquiries efficiently and courteously.
• Inform insurance companies of extended stays and emergency admissions as needed.
• Maintain discharge information and coordinate with relevant departments.
• Keep patient notes up to date and filed correctly.
• Arrange appointments for treatment and follow-up when discharge occurs.
• Liaise with ward staff regarding ordering and filing of results.

Skills

Administrative experience

Customer service

Computer literacy

Telephone handling

Verbal and written communication

Confidentiality

Team collaboration

Tools

Microsoft Office

Job description

Ward Administrator | Macclesfield | Private hospital | 15 hours per week | £12.76 per hour plus excellent benefits

Spire Regency Hospital, Macclesfield is currently looking for an experienced Administrator to join their ward team on a part‑time, permanent basis.

Spire Regency Hospital, Macclesfield takes pride in providing a high standard of care to all patients. With a wide range of specialties offered, you can get fast access to expert healthcare, from consultations and diagnosis to personalised treatment and aftercare.

Contract type: Permanent, Part‑time
Working hours: 15 hours per week over a 7‑day period between the following hours: 06.45‑14.45, 10.00‑18.00 & 11.00‑19.00. Please only apply if you can commit to this.

As Ward Administrator, you will be responsible for providing administrative support to ensure the smooth running of the ward for patients, visitors and staff.

Duties and responsibilities (not limited):

• To greet and provide a customer focused, professional and effective service that exceeds expectations to all Patients, Consultants, and Visitors to the hospital.
• To deal with all telephone enquiries in an efficient and courteous manner.
• To inform insurance companies if extended length of stay is required.
• To keep insurance companies informed of emergency admissions.
• To be aware of discharge dates and times and ensure that the relevant departments, i.e. Reception and Catering are informed when patient is leaving.
• Appointments given on discharge for treatment room and follow up.
• To liaise with Ward Staff regarding ordering.
• Ensure that patient notes are up to date and in correct order and are taken to the appropriate place when a patient episode is complete. Ensure that all filing of results and other information is accurately filed in the patient’s notes.

Who we're looking for:

• Previous relevant experience in an administrative support role
• Customer facing role
• Computer literate
• Adept at handling various calls on a daily basis
• Excellent verbal and written communication skills
• Passion for customers
• Working collaboratively
• Have a systematic and organised approach to work
• Maintain complete confidentiality, discretion and loyalty at all times

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays - pro rata
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance
• Free On‑Site Gym
• Save an average of £50 per month with our free onsite car park

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.

For us, it’s more than just treating patients; it’s about looking after people.