Bank Ward Administrator

Spire Healthcare Limited; Elland; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Free uniform

Free DBS

Full induction and mandatory training

Spire pension access

Blue Light Card

Onsite car park

Job summary

Spire Elland Hospital in Elland is seeking a Bank Ward Administrator to support the ward team on a flexible, zero hours basis. The role involves greeting patients and visitors, handling calls, and coordinating discharge information to ensure smooth ward operations.

You will maintain patient notes, assist with appointments on discharge, and liaise with ward staff to order and file documents accurately. This is a customer-facing, confidential, organised administrative posting.

Qualifications

• Previous relevant experience in an administrative support role.
• Customer facing role experience.
• Confident with computer systems and MS Office.
• Ability to handle a high volume of calls daily with courtesy and accuracy.
• Strong verbal and written communication skills.

Responsibilities

• Greet patients, consultants and visitors with a professional service approach.
• Handle telephone enquiries efficiently and courteously.
• Inform insurers if extended length of stay is required and keep them updated.
• Notify relevant departments of discharge times and care plan changes.
• Manage patient notes and ensure correct filing and handover of records.

Skills

Customer facing

Computer literacy

Verbal communication

Written communication

Organised

Discretion

Teamwork

Tools

Microsoft Office

Job description

Bank Ward Administrator | Elland | Flexible working hours |

Spire Elland Hospital is currently looking for an experienced Administrator to join their ward team on a bank/occasional basis.

Contract type:Bank/Zero hours

As Ward Administrator, you will be responsible for providing administrative support to ensure the smooth running of the ward for patients, visitors and staff.

Duties and responsibilities (not limited):

• To greet and provide a customer focused, professional and effective service that exceeds expectations to all Patients, Consultants, and Visitors to the hospital.
• To deal with all telephone enquiries in an efficient and courteous manner.
• To inform insurance companies if extended length of stay is required.
• To keep insurance companies informed of emergency admissions.
• To be aware of discharge dates and times and ensure that the relevant departments, i.e. Reception and Catering are informed when patient is leaving.
• Appointments given on discharge for treatment room and follow up.
• To liaise with Ward Staff regarding ordering.
• Ensure that patient notes are up to date and in correct order and are taken to the appropriate place when a patient episode is complete. Ensure that all filing of results and other information is accurately filed in the patient’s notes.

Who we're looking for:

• Previous relevant experience in an administrative support role
• Customer facing role
• Computer literate
• Adept at handling various calls on a daily basis
• Excellent verbal and written communication skills
• Passion for customers
• Working collaboratively
• Have a systematic and organised approach to work
• Maintain complete confidentiality, discretion and loyalty at all times

Benefits:

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• Bank colleagues are paid weekly
• We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
• Save an average of £50 per month with our free onsite car park
• Access to Spire Healthcare pension
• Access to Blue Light Card
• Free uniform
• Free DBS
• Full induction, including mandatory training updates
• Opportunities for further training and progression into permanent posts
• Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team

We commit to our employees well-being through work life balance, on-going development, support and reward.

Our Values

• We are extremely proud of our heritage in private healthcare and of our values as an organisation:
• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 38 hospitals and over 50 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us,it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.