Wandsworth - Assistant Manager

JD Sports Fashion; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading omni-channel retailer is seeking an Assistant Manager to drive sales and enhance customer service in their Wandsworth store. The role involves managing operations, developing staff, and achieving KPIs while fostering a positive team environment. Candidates should have previous management experience and a passion for retail.

Benefits

Quarterly discretionary bonus schemes

30% store and online discount

Access to digital health services

Health cash plans

Internal development courses

Discounted gym memberships

Life Assurance

Qualifications

• Previous supervisory or management experience in retail.
• Proven success in achieving sales targets and KPIs.

Responsibilities

• Support Store Manager in managing store operations and sales.
• Create a positive team culture through recruiting and training.
• Analyze sales data to identify operational opportunities.

Skills

Leadership

Communication

Coaching

Attention to Detail

Commercial Awareness

Job description

10 May 2025

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms with colleagues working across various retail fascias in many markets worldwide.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, has been a FTSE100 company since 2019, and continues to grow both in the UK and internationally.

We aim to be the leading global omnichannel retailer in the sports and outdoor industry. To join this successful company and help us achieve this, you should be committed to our strategic goals of being a people-led, innovative, and customer-focused organization that delivers operational excellence while identifying new growth opportunities.

Role overview:

We are seeking a skilled Assistant Manager with strong leadership and communication skills to guide their team towards achieving sales and KPI targets while providing excellent customer service.

Responsibilities:

1. Support the Store Manager in effectively managing all store operations to meet or exceed sales and KPI targets. Set clear sales goals, monitor performance, and optimize processes for continuous growth.
2. Create a positive team culture through recruiting, training, and ongoing development of staff. Build a motivated, high-performing team to enhance store success.
3. Analyze sales data and financial reports to make informed decisions with the Store Manager, identifying operational and commercial opportunities.
4. Act as the point of contact for colleagues in the Store Manager’s absence.
5. Provide excellent customer service by addressing inquiries and resolving complaints professionally.
6. Assist in managing daily operations, including opening and closing procedures.
7. Support cash management tasks such as processing transactions and reconciling tills.
8. Participate in hiring, onboarding, and training new employees.
9. Offer feedback and coaching to colleagues to improve performance.
10. Support the Store Manager in maintaining colleague schedules for optimal coverage and productivity.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store’s monthly sales targets.
2. Drive additional KPIs including units, conversion rate, ATV, and UPT.
3. Achieve upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Ensure all new colleagues complete mandatory training.
7. Maintain employee satisfaction scores or engagement survey results at or above company benchmarks.
8. Assist in keeping operational costs within the allocated budget.

Skills and Experience:

• Previous supervisory or management experience in a fast-paced retail or customer-facing environment.
• Passionate about retail with a good understanding of current trends and competitors.
• Experience in coaching and developing team members.
• Proven success in achieving sales targets and KPIs.
• Ability to analyze KPI data to inform commercial decisions.
• Strong attention to detail and commercial awareness; experience in visual merchandising is advantageous.
• Ability to promote JD Group values to internal and external stakeholders.

Employee Benefits:

We recognize our employees’ efforts and offer a range of benefits including:

• Quarterly discretionary bonus schemes
• 30% store and online discount on a wide range of products (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts through our online benefits platform (TELUS Health)
• Access to digital health and well-being services
• Health cash plans
• Internal development courses and professional growth opportunities
• Access to apprenticeships and accredited qualifications (England Only)
• Discounted gym memberships at JD Gyms
• Life Assurance
• Colleague networks and support initiatives
• Volunteer and JD Foundation participation opportunities

Location: JD Sports - 0954 Wandsworth, Unit 78, Wandsworth, United Kingdom