Waking Night Support Worker (Women’s Service – SHINE)

Mary Seacole Housing Association Ltd; England; On-site; GBP 24,534 - 29,986; Full time

Benefits offered by this job

Paid training

Sick pay

Free parking

Company pension

On-site parking

Job summary

Mary Seacole Housing Association Ltd is hiring a Waking Night Support Worker for their SHINE service in Luton. This full-time role involves providing overnight support to vulnerable women, ensuring their safety and wellbeing, and coordinating with agencies. Female applicants only are considered for this position due to the specific needs of the service. Candidates must have significant experience working with vulnerable adults, a driver's license, and relevant qualifications. Competitive salary of £27,260.40 per year along with benefits like paid training and a company pension.

Qualifications

• 3 years of experience working with vulnerable adults is required.
• Full Drivers License and access to own vehicle is essential.

Responsibilities

• Ensure safety and wellbeing of clients overnight with regular welfare checks.
• Respond to crisis situations and safeguarding concerns.
• Maintain a safe, calm, and supportive women-only environment.
• Carry out night-time assessments and contribute to support plans.
• Monitor the building and report health & safety issues.
• Work collaboratively with external agencies and internal teams.
• Maintain accurate case notes and incident reports.

Skills

Experience supporting vulnerable women or adults with complex needs

Understanding of trauma-informed practice and safeguarding

Calm and effective response in crisis situations

Strong communication and interpersonal skills

Ability to work independently

Education

GCSE or equivalent

NVQ Level 2 or 3 in Health & Social Care

Job description

Waking Night Support Worker (Women’s Service – SHINE)

Job details

Pay

• £27,260.40 a year

Job type

• Fixed term contract
• Full-time

Shift and schedule

• Night shift

Location

Luton

BenefitsPulled from the full job description

• Paid training
• Sick pay
• Free parking
• Company pension
• On-site parking

Full job description

Important Information (Genuine Occupational Requirement)

This role is within a women-only service supporting women who have experienced trauma, including domestic abuse and exploitation.

As such, this post is open to female applicants only, in accordance with Schedule 9, Part 1 of the Equality Act 2010 (Genuine Occupational Requirement).

About the Role

We are looking for a dedicated Waking Night Support Worker to provide overnight support, safety, and crisis response within our SHINE service.

This is a frontline role where you will ensure the safety, wellbeing, and stability of clients throughout the night, responding to risk, providing emotional support, and maintaining a calm and secure environment.

The role includes working across multiple sites during the night where required to meet client needs.

Key Responsibilities

• Ensure the safety and wellbeing of clients overnight, carrying out regular welfare checks
• Respond to crisis situations, safeguarding concerns, and disclosures of trauma
• Maintain a safe, calm, and supportive women-only environment
• Carry out night-time assessments and contribute to support and safety plans
• Monitor the building, reporting health & safety or maintenance issues
• Work collaboratively with external agencies and internal teams
• Maintain accurate case notes, incident reports, and safeguarding records

About You

You will be compassionate, resilient, and able to work confidently in a lone-working, night-time environment supporting women with complex needs.

You will have:

• Stong experience supporting vulnerable women or adults with complex needs
• Understanding of trauma-informed practice and safeguarding
• Ability to respond calmly and effectively in crisis situations
• Strong communication and interpersonal skills
• Ability to work independently and use sound judgement

Safeguarding & Pre-Employment Checks

Mary Seacole Housing Association is committed to safeguarding and promoting the welfare young people, and adults at risk.

This role is subject to:

• Enhanced Disclosure & Barring Service (DBS) check
• Full employment history and reference checks
• Right to work in the UK verification
• Full Drivers License and access to own vehicle
• Overseas police clearance (where applicable)
• Please note: We do not offer sponsorships.

We are exempt from the Rehabilitation of Offenders Act 1974 (Exceptions Order 1986). This means all convictions, including those considered ‘spent’, must be disclosed.

Education

• GCSE or equivalent (preferred)

Experience

• working with vulnerable adults: 3 years (required)

Licence/Certification

• Full Drivers License & Access to own vehicle (required)
• NVQ Level 2 or 3 in Health & Social Care (required)