Waking Night Support Worker (Recovery) The Providence Projects

UK Addiction Treatment Centres; Bournemouth; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Annual leave 28–33 days

Birthday leave

Blue Light Card

Bupa Wellness Programme

Learning and Development

Company pension

Career progression

Job summary

UK Addiction Treatment Centres in Bournemouth is seeking a Waking Night Support Worker to ensure safety, wellbeing and comfort for clients during the night. You will perform welfare observations, assist with care needs, and support medication processes where trained.

You will also be the primary on-call contact during your shift, handling welfare concerns and visiting properties as needed to maintain a safe, supportive environment.

Qualifications

• Previous experience supporting vulnerable adults within healthcare or social care.
• Good understanding of safeguarding, confidentiality and professional boundaries.
• The ability to work independently overnight while remaining alert and responsive to client needs.
• Strong communication skills and the confidence to respond to challenging situations.
• Good organisational skills and the ability to maintain accurate written and digital records.
• A compassionate, patient and non-judgemental approach.
• Flexibility to work waking night shifts, including weekends and bank holidays.

Responsibilities

• Overnight client support: provide compassionate, person-centred care to individuals undergoing detoxification, promoting a safe and restful overnight environment.
• Welfare monitoring: complete regular welfare checks and observations per care plans, escalating concerns promptly.
• Medication support: assist with handovers, stock checks and MAR-chart–based administration where trained.
• On-call responsibilities: operate the primary on-call phone, respond to concerns and attend properties as required.
• Safeguarding and risk management: recognise and report concerns and contribute to risk plans.
• Accurate record keeping: maintain confidential client records and shift handovers.
• Admissions and transfers: support admissions, discharges and transfers to community houses.
• Health and safety: conduct routine safety checks and ensure compliance with procedures.
• Maintaining the environment: overnight cleaning, laundry and preparation duties.

Skills

Vulnerable adults experience

Safeguarding

Confidentiality

Overnight independence

Communication

Record keeping

Flexibility

Tools

MAR charts

Job description

• Waking Night Support Worker – Providence Projects
• Location: Bournemouth
• Hourly Rate: £12.71 per hour
• Contract: Permanent
• Shifts: - Nights: 9:30pm - 9:30am
• On- call rota

At Providence Projects, we don’t just treat addiction, we help people rebuild their lives with purpose and hope. We're a leading private addiction treatment centre based in the heart of Bournemouth, supporting individuals on their journey to lasting recovery.

We’re currently looking for a Waking Night Support Worker, you will play an essential role in ensuring the safety, wellbeing and comfort of our clients throughout the night.

You will be responsible for completing regular welfare observations, supporting clients with their individual care needs, assisting with medication processes where trained and authorised, and maintaining a safe and secure environment.

You will also act as the primary on-call contact during your shift, responding to welfare concerns from clients living in our community houses and attending these properties when required.

Your ability to remain calm, professional and compassionate will be essential in ensuring clients feel safe and supported throughout the night.

Our Values

At UKAT, our work is guided by four core values that underpin everything we do:

• Understanding – We listen without judgement and recognise every individual’s unique journey
• Kindness – We lead with compassion, empathy, and respect
• Accountability – We take responsibility for our actions, decisions, and standards of care
• Teamwork – We work collaboratively to achieve the best outcomes for our clients

What You’ll Be Doing:

• Overnight Client Support: Provide compassionate, person-centred care to individuals undergoing detoxification, promoting a safe and restful overnight environment.
• Welfare Monitoring: Complete regular welfare checks and observations in accordance with individual care plans, promptly identifying and escalating concerns.
• Medication Support: Assist with medication handovers, stock checks and administration in accordance with MAR charts, where appropriately trained and authorised.
• On-Call Responsibilities: Operate the primary on-call phone, respond to concerns from clients in community houses, conduct welfare checks and attend properties when required.
• Safeguarding and Risk Management: Recognise and report safeguarding concerns, monitor changes in client presentation and contribute to individual risk management plans.
• Accurate Record Keeping: Maintain clear, accurate and confidential client records, including welfare observations, daily updates and shift handovers.
• Admissions and Transfers: Support clients with admissions, discharges and transfers to community houses when required.
• Health and Safety: Complete routine safety and security checks, ensuring the centre remains safe and compliant with established procedures.
• Maintaining the Environment: Support overnight cleaning, laundry and preparation duties to ensure the centre is welcoming and ready for the following day.
• Team Collaboration: Communicate effectively with colleagues, reporting concerns and providing detailed handovers to the incoming team.

What We’re Looking For:

We are looking for someone who genuinely cares about helping others and understands the importance of providing consistent, compassionate support to vulnerable individuals.

Essential Requirements

• Previous experience supporting vulnerable adults within healthcare, social care, support work or a similar people-focused environment.
• A good understanding of safeguarding, confidentiality and professional boundaries.
• The ability to work independently overnight while remaining alert, attentive and responsive to client needs.
• Strong communication skills and the confidence to respond appropriately to challenging situations.
• Good organisational skills and the ability to maintain accurate written and digital records.
• A compassionate, patient and non-judgemental approach.
• Flexibility to work waking night shifts, including weekends and bank holidays.

Desirable Experience

• Experience working within addiction recovery, detoxification, mental health or residential rehabilitation services.
• Previous experience with medication administration.
• Understanding of individual care plans, risk assessments and welfare observations.
• First Aid or relevant health and safety training.

Previous experience within addiction services would be advantageous; however, we also welcome applications from individuals with relevant transferable experience who share our commitment to supporting others.

What We Offer:

At UKAT, we value our employees and recognise the important contribution they make to the recovery journeys of our clients.

• Annual Leave: 28 days for full-time employees, increasing to 33 days after five years' service.
• Birthday Leave: An additional paid day off to celebrate your birthday.
• Blue Light Card: Access to discounts across a wide range of retailers and services.
• Bupa Wellness Programme: Access to wellbeing benefits and support.
• Learning and Development: Role-specific training, structured Personal Development Plans and opportunities for career progression.
• Company Pension: Access to our company pension scheme.
• Rewarding Career: The opportunity to make a meaningful difference in the lives of individuals working towards lasting recovery.

The Recruitment Process:

• You will have an initial phone conversation with the talent acquisition specialist, which will be an informal chat and opportunity to ask questions about the position
• If you are successful in your initial phone conversation, you will be required to undertake an interview on-site or via video conference. (please note that if you have a video/in-person interview, you will be required to visit the centre at a later date for our 2nd stage interview)
• Our shortlisted candidates will be notified if they are successful within 5 working days post interview.

We are proud to be a Disability Confident employer, committed to making our recruitment process inclusive and accessible to all.

Join UKAT and help make a lasting difference, one night at a time.

UKAT is committed to safeguarding and promoting the welfare of vulnerable adults. Appointment is subject to a satisfactory Enhanced DBS check and completion of all required pre-employment checks.

We are an equal opportunities employer and welcome applications from suitably qualified candidates from all backgrounds.