Detox Support Worker (Recovery) The Providence Projects

UK Addiction Treatment Centres; Bournemouth; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Annual leave 28 days

Birthday leave

Blue Light Card discounts

Bupa Wellness Programme

Learning and Development

Company Pension

Rewarding work

Job summary

Providence Projects in Bournemouth is seeking a compassionate Detox Support Worker on a permanent contract. You will provide person-centred support to clients undergoing detox, perform welfare checks and helper with medication handovers, while ensuring safety and dignity at all times.

You’ll work with a dedicated clinical and therapeutic team to maintain high standards of care, complete accurate records, and support admissions, discharges and on-call duties.

Qualifications

• Experience supporting vulnerable adults in healthcare or social care.
• Understanding safeguarding, confidentiality and professional boundaries.
• Ability to work independently and respond to challenging situations.
• Strong written and spoken communication.
• Calm, compassionate and non-judgemental approach.
• Good organisational skills and reliability.
• Willingness to work weekends and bank holidays.

Responsibilities

• Provide compassionate, person-centred support during detoxification.
• Conduct welfare checks and observations as per care plans.
• Assist with medication handovers and MAR chart processes where trained.
• Be the primary on-call contact during your shift and address concerns.
• Support admissions, transfers and discharges with reassurance.
• Maintain accurate, confidential client records and handovers.
• Identify safeguarding concerns and report them accordingly.
• Collaborate with clinical teams to ensure consistent care.
• Keep the environment clean, welcoming and safe for clients.

Skills

Empathy

Communication

Record keeping

Safeguarding

Clinical boundaries

Teamwork

Tools

MAR charts

Job description

• Detox Support Worker – Providence Projects
• Location: Bournemouth
• Hourly Rate: £12.71 per hour
• Contract: Permanent
• Shifts: - Days: 13:00 - 22:00 / 17:00 - 22:00

At Providence Projects, we don’t just treat addiction, we help people rebuild their lives with purpose and hope. We're a leading private addiction treatment centre based in the heart of Bournemouth, supporting individuals on their journey to lasting recovery.

We’re currently looking for a compassionate and dependable Detox Support Workers to join our dedicated team. If you’re someone who brings calmness and reassurance, this role offers a unique opportunity to make a meaningful impact while providing care and support to our clients.

Our Values

At UKAT, our work is guided by four core values that underpin everything we do:

• Understanding – We listen without judgement and recognise every individual’s unique journey
• Kindness – We lead with compassion, empathy, and respect
• Accountability – We take responsibility for our actions, decisions, and standards of care
• Teamwork – We work collaboratively to achieve the best outcomes for our clients

What You’ll Be Doing:

• Client Support and Wellbeing: Provide compassionate, person-centred support to individuals undergoing detoxification, ensuring their safety, dignity and comfort.
• Welfare Monitoring: Complete regular welfare checks and observations in line with individual care plans, recognising and escalating any concerns promptly.
• Medication Support: Assist with medication handovers, stock checks and medication administration in accordance with MAR charts, where appropriately trained and authorised.
• On-Call Responsibilities: Act as the primary on-call contact during your shift, responding to client concerns, conducting welfare checks and attending community houses when required.
• Admissions and Discharges: Support clients during admissions, transfers and discharges, helping them feel welcomed, reassured and supported.
• Record Keeping: Maintain accurate, timely and confidential client records, including welfare observations, risk management information and shift handovers.
• Safeguarding and Safety: Identify and report safeguarding concerns, follow established procedures and contribute to a safe residential environment.
• Team Collaboration: Work alongside colleagues and the wider clinical and therapeutic teams to provide consistent, high-quality care.
• Maintaining the Environment: Help ensure the facility remains clean, welcoming, safe and appropriately prepared for clients.

What We’re Looking For:

We are looking for someone who genuinely cares about supporting others and understands the importance of compassion, patience and professional boundaries.

Essential Requirements:

• Previous experience supporting vulnerable adults within healthcare, social care, support work or a similar people-focused environment.
• A good understanding of safeguarding, confidentiality and professional boundaries.
• Confidence working independently and responding appropriately to challenging situations.
• Strong communication skills and the ability to maintain accurate written and digital records.
• A calm, compassionate and non-judgemental approach.
• Good organisational skills, reliability and the ability to prioritise tasks.
• Flexibility to work the required shifts, including weekends and bank holidays.

Desirable Experience:

• Previous experience in addiction recovery, detoxification, mental health or residential rehabilitation.
• Experience supporting medication administration.
• Knowledge of risk assessments, care plans and welfare monitoring.
• First Aid or relevant health and safety training.

Experience within addiction services would be advantageous, but we also welcome applications from individuals with transferable experience who are passionate about helping others.

What We Offer:

At UKAT, we recognise the importance of supporting our employees as well as our clients.

• Annual Leave: 28 days for full-time employees, increasing to 33 days after five years' service.
• Birthday Leave: An additional paid day off to celebrate your birthday.
• Blue Light Card: Access to discounts across a wide range of retailers and services.
• Bupa Wellness Programme: Wellbeing support and benefits.
• Learning and Development: Role-specific training, Personal Development Plans and opportunities for career progression.
• Company Pension: Access to our pension scheme.
• Rewarding Work: The opportunity to make a genuine difference in the lives of individuals working towards recovery.

The Recruitment Process:

• You will have an initial phone conversation with the talent acquisition specialist, which will be an informal chat and opportunity to ask questions about the position
• If you are successful in your initial phone conversation, you will be required to undertake an interview on-site or via video conference. (please note that if you have a video/in-person interview, you will be required to visit the centre at a later date for our 2nd stage interview)
• Our shortlisted candidates will be notified if they are successful within 5 working days post interview.

We are proud to be a Disability Confident employer, committed to making our recruitment process inclusive and accessible to all.

UKAT is committed to safeguarding and promoting the welfare of vulnerable adults. Appointment is subject to a satisfactory Enhanced DBS check and completion of all required pre-employment checks.

We are an equal opportunities employer and welcome applications from candidates from all backgrounds.