Waiting Staff

IHG Hotels & Resorts; City of Edinburgh; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

Complimentary staff stays

Staff discounts (F&B)

Training & career development

Wagestream pay access

Sick pay & life insurance

Mental Health First Aiders on Duty

Employee Assistance Programs

28 days holiday + up to 33 days

Job summary

Kimpton Charlotte Square, part of IHG Hotels & Resorts, is seeking Waiting Staff to join on 20- or 30-hours per week contracts in Edinburgh. You will serve guests with enthusiasm in our restaurant and bar, delivering food and drinks with a warm, guest-centric approach.

The role offers £13.20 per hour plus service charge, with benefits including complimentary staff stays, discounts, training, and wellbeing support. You’ll work alongside a passionate team to create memorable experiences for guests.

Qualifications

• Experience in a Restaurant, Bar or Hotel as a Server, Waiter/Waitress, Barista, Bartender or Host.
• Drive to deliver personal, high-quality guest experiences.
• Warm, authentic personality with a can-do attitude and commitment to service.
• Willingness to work collaboratively within the Kimpton family to delight guests.

Responsibilities

• Serve guests with food and beverages and maintain a positive attitude.
• Handle customer queries or complaints and coordinate with the kitchen for timely orders.

Skills

Customer service

Hospitality

Teamwork

Communication

Job description

A fantastic opportunity for Waiting Staff to join us at Kimpton Charlotte Square on either a 20-hours or 30-hours per week contract!

You will earn £13.20 per hour - equal to £13,728.00 salary for 20 hours/£20,592.00 for 30 hours per week, plus service charge!

Kimpton Charlotte Square Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering our guests a modern luxurious stay. Welcoming locals to relax in our Garden area (a must visit), experiencing mouth-watering food in BABA restaurant, or guests from far and wide being pampered in our state-of-the-art Spa - we cover it all!

What's in it for you as our Waiting Staff:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities.
• Complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George, plus Spa & Gym discounts at our Kimpton property.
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Apart from Meals whilst on duty, we also provide every employee company sick pay and life insurance, Mental Health First Aiders on Duty, and access to Employee Assistance Programs.
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) & Enhanced Family Leave (you can ask more details at the interview).
• Amazing discounts for our hotels and restaurants around the world, plus discounts from over 15,000 stores - all the way from retail to cinema!
• Don't forget, bring your friends and take part in our generous 'Refer a Friend' programme!

As a Waiting Staff, you'll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.

Your main duties and responsibilities will be be serving our guests food and beverages with a positive attitude, dealing with customer queries or complaints and working alongside our kitchen team to ensure timely delivery of orders.

To succeed as a Waiting Staff, you will need:

• Experience working within a Restaurant, Bar or Hotel as a Server, Waiter/Waitress, Barista, Bartender or Host
• Drive to produce results, we work together within the Kimpton family to continue to provide our guests with extremely personal experiences and human connection.
• A warm and authentic personality, with a can-do attitude and commitment to service.
• Overall, you will be willing to work within our team to embrace our service and delight our guests!

At IHG, we believe there's Room for You: Room to Grow (providing career development and learning opportunities), Room to Belong (fostering an inclusive environment where diverse employees can be their authentic selves), and Room to Make a Difference (empowering employees to have an impact on the guest experience and the business).

At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional investment drives all that we do, and it's why you'll love the work, too. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests!

Our passion is YOU...come as you are!

You must meet the legal requirements to work in the UK.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an additive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.