Waiting Staff

SSP Group; City Of London; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

Discounted meals

Employee discounts

Friends and family discount app

Training and development programs

Health & wellbeing support

Job summary

Dickens Inn is seeking Waiting Staff for a fixed-term contract in London. Roles are 20 hours per week minimum, with potential hours increase based on business needs. Pay is £12.85/hour plus an additional £1.20/hour for hours between midnight and 6 am, effectively £14.05/hour.

Shifts run 9am–1am across weekdays, weekends, and holidays. Opportunity to earn tips and service charges. Join SSP Group’s energetic hospitality team and help create memorable experiences for guests at high-traffic venues.

Qualifications

• Good level of spoken English to communicate with guests and colleagues.
• Customer-focused with a positive outlook.
• Able to work in a bustling hospitality environment.

Responsibilities

• Engage with guests and deliver an outstanding service experience.
• Set up event spaces and prepare for service to high standards.
• Help create memorable moments for special occasions, including weddings.
• Collaborate with colleagues for smooth operations.
• Keep all areas clean and tidy at all times.
• Take orders via table service and QR code ordering.
• Serve drinks and run food from the pass to tables.

Skills

English proficiency

Customer service

Team player

Job description

WAITING STAFF - DICKEN'S INN, ST. KATHERINE'S DOCKS, LONDON

Fixed term contract until end of December 2026!

Please note this is 20h a week MINIMUM contract - succesfull candidates may be expected to have thier hours increased, depending on business needs.

Pay Rate: £12.85 per hour + as a little incentive, you will earn an extra £1.20 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.05 per hour.

Opportunity to earn extra tips and service charge *

Please note that shifts are between 9am and 1am. Working flexibly across weekdays, weekends, bank and public holidays.

Step into the buzz of hospitality! SSP works with brilliant brands like M&S, Starbucks, Burger King and BrewDog to serve thousands of happy customers in airports, train stations and motorway services across the UK & Ireland. Join our team and be part of the energy every day!

Join our team as a Waiting Staff and help create feel-good moments for our customers. Bring your enthusiasm, positivity and passion - and leave work knowing you've made someone's day better.

ABOUT YOU:

• As a Waiting Staff, you will believe in the power of people & believe that today is going to be a good day.
• You will be passionate and kind whilst always ensuring that all guests leave having had the best of times.
• Due to some responsibilities within the Waiting Staff role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and be able to serve alcohol.
• A good level of spoken English is needed to communicate effectively with guests and colleagues and to support safe and efficient service.

ABOUT THE WAITING STAFFSTAFF STAFF ROLE:

• Engage with customers and provide an outstanding customer experience.
• Set up event spaces and prepare for service to ensure everything is ready to a high standard.
• Help create a memorable and special experience for guests celebrating important occasions, including weddings.
• Collaborate with colleagues to ensure smooth and efficient operations.
• Keep all areas clean and tidy at all times.
• Take customer orders through table service and support guests using QR code ordering.
• Run food from the pass to tables efficiently and accurately.
• Prepare and serve drinks as part of the restaurant service.

AS A WAITING STAFF STAFF STAFF WE WILL OFFER YOU:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.

*There is no contractual entitlement to be considered for a distribution of the tips within your role.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.