Waiting Staff

Marston's PLC; Bourton-on-the-Water; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

30% off at pubs/restaurants/hotels

Flexible and part-time hours

Meal deal £4.50 on shift

Apprenticeship programmes

Job summary

Marston’s pubs are hiring Waiting teammates to welcome guests, take orders, and deliver great service. You’ll help create a friendly, lively atmosphere and may have the chance to progress across our pubs, hotels, and support centres. All while earning for every shift.

We offer flexible and part-time hours to fit around life or study, plus staff benefits and opportunities for apprenticeship and career progression across the business.

Qualifications

• Friendly, welcoming attitude and a passion for great service.
• Ability to take orders, serve customers and upsell menu items.
• Collaborative team member who supports colleagues across shifts.
• Willingness to develop and progress within the pub group.

Responsibilities

• Take orders and serve food and drinks.
• Upsell standards to increase sales.
• Deliver brilliant customer service to guests.
• Support the wider team during busy periods.
• Seek opportunities to progress within the role.

Skills

Customer service

Team player

Upselling

Face of pub

Tools

POS/ordering system

Job description

We’re on the lookout for new Waiting teammates to join our team!

New to hospitality? You won’t be for long! Make a name for yourself in one of our pubs.

Our Waiting teams are at the heart of it all, right where the magic happens. It’s not just delivering delicious, quality food. It’s about creating those happy, memorable moments that leaves our guests coming back for more.

Whether you’re an expert now or you’re just starting out, we’re here to help you become your absolute best.

As part of our Waiting team you’ll:

Be the face of our pubs creating and maintaining a vibrant and welcoming atmosphere.

• Be responsible for taking orders, serving and upselling our fantastic food and drinks
• Be passionateabout providing brilliant customer service
• Care about the wider team, turning your hand to support wherever needed
• Gain people, marketing and operational skills whilst getting paid for it!
• Be encouraged to progress in your role whilst achieving a long-term career (if that’s what you’re after)

What comes next is up to you:

Whether you’d like to progress your skills and become an expert in the role you join us in, develop and seek that next level up, or explore wider opportunities across our pub, hotels and pub support centre we have a range of career pathways to suit all.

What you get from us:

You’ll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include:

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part time hours offered to work around your family or higher education
• Marston’s Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
  
• Health Screening Discounts
  
• Long Service Awards
  
• Gym Discounts
  
• 24-hour GP helpline
  
• Mortgage Advice and support
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well-being support

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.

Marston’s. Where people make pubs.