Waiting Staff

Pitcher & Piano; Birmingham; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

30% off at pubs/restaurants/hotels

Reliable hours contract

£4.50 meal deal on shift

Flexible and part-time hours

Cheers Reward & Recognition Platform

Health screening discounts

Long service awards

Gym discounts

24-hour GP helpline

Mortgage advice and support

Apprenticeship programmes

Friendly and lively atmosphere

Licensed Trade Charity support

Job summary

Marston’s is recruiting Waiting team members to create a welcoming pub atmosphere and deliver excellent service. You’ll take orders, serve food and drinks, and upsell while supporting the team and guests.

The role offers flexible, part-time hours and a pathway to broader opportunities across pubs, hotels and support centres. Join a friendly, lively environment with genuine benefits and opportunities to advance as you gain hands-on hospitality experience and grow your skills in customer service,

Responsibilities

• Be the face of our pubs, creating and maintaining a vibrant and welcoming atmosphere.
• Take orders, serve and upsell our food and drinks.
• Provide brilliant customer service to every guest.
• Support the wider team and help wherever needed.
• Develop people, marketing and operational skills while getting paid.
• Progress in your role and explore long-term career opportunities.

Job description

We’re on the lookout for new Waiting teammates to join our team!

New to hospitality? You won’t be for long! Make a name for yourself in one of our pubs.

Our Waiting teams are at the heart of it all, right where the magic happens. It’s not just delivering delicious, quality food. It’s about creating those happy, memorable moments that leaves our guests coming back for more.

Whether you’re an expert now or you’re just starting out, we’re here to help you become your absolute best.

As part of our Waiting team you’ll:

Be the face of our pubs creating and maintaining a vibrant and welcoming atmosphere.

• Be responsible for taking orders, serving and upselling our fantastic food and drinks
• Be passionateabout providing brilliant customer service
• Care about the wider team, turning your hand to support wherever needed
• Gain people, marketing and operational skills whilst getting paid for it!
• Be encouraged to progress in your role whilst achieving a long-term career (if that’s what you’re after)

What comes next is up to you:

Whether you’d like to progress your skills and become an expert in the role you join us in, develop and seek that next level up, or explore wider opportunities across our pub, hotels and pub support centre we have a range of career pathways to suit all.

What you get from us:

You’ll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include:

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part time hours offered to work around your family or higher education
• Marston’s Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
  
• Health Screening Discounts
  
• Long Service Awards
  
• Gym Discounts
  
• 24-hour GP helpline
  
• Mortgage Advice and support
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well-being support

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.

Marston’s. Where people make pubs.