Waiting List Co-ordinator

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Flexible working hours

Fast Track Staff Physiotherapy Service

Multi Faith prayer room at NNUH Colney

Discounted gym memberships

Excellent pension scheme and annual-le

Wagestream - access up to 40% of your

Job summary

Join our welcoming Cardiology team as a Waiting List Co ordinator and play a crucial role in supporting patients through their diagnostic journey. This is an exciting opportunity to work at the heart of a busy department where excellent communication, accuracy and compassion make a real difference every day.

As part of our dedicated administration team, you’ll manage outpatient and day case diagnostic waiting lists, ensuring appointments are booked efficiently and clinical priorities are met.

Responsibilities

• Manage outpatient and day case diagnostic waiting lists, ensuring appointments are booked efficiently and clinical priorities are met.
• Work closely with Consultants, Secretaries, Technicians and Nurses to keep services running smoothly, using PAS and Intellect to maintain accurate records and prepare clinics well in advance.
• Handle patient and GP queries with empathy and professionalism, often supporting individuals who may feel anxious or frustrated.

Job description

Our Cardiology services are some of the most advanced in the country, cover a range of services including our acute cardiology ward, angiography suite and our coronary care unit, which is the PPCI Centre for Norfolk. In addition to this we are the Norfolk Heart Attack Centre.

Join our welcoming Cardiology team as a Waiting List Co ordinator and play a crucial role in supporting patients through their diagnostic journey. This is an exciting opportunity to work at the heart of a busy department where excellent communication, accuracy and compassion make a real difference every day.

As part of our dedicated administration team, you’ll manage outpatient and day case diagnostic waiting lists, ensuring appointments are booked efficiently and clinical priorities are met. You’ll work closely with Consultants, Secretaries, Technicians and Nurses to keep services running smoothly, using PAS and Intellect to maintain accurate records and prepare clinics well in advance. You’ll also be a reassuring point of contact for patients, handling queries with sensitivity and professionalism.

This role is perfect for someone who thrives in a fast paced environment, can multitask confidently and values teamwork. Your commitment to confidentiality, patient care and excellent communication will help us deliver a high quality, safe and compassionate service.

As a Waiting List Co ordinator, you will play a key role in ensuring Cardiology patients receive timely and well organised diagnostic care. You will manage outpatient and day case waiting lists, booking patients in line with clinical priority and ensuring all available lists are used effectively. Working closely with Consultants, Secretaries, Technicians and Nurses, you will help clinics run smoothly by maintaining accurate data on PAS and Intellect, preparing lists in advance, and ensuring that any changes are clearly communicated.

You will handle patient and GP queries with empathy and professionalism, often supporting individuals who may feel anxious or frustrated. You’ll also help validate waiting lists, update records following each patient contact, and investigate non attendances in accordance with Trust policy.

To succeed, you’ll need strong communication skills, accuracy in data entry, the ability to multitask under pressure, and a calm, patient focused approach. Being a supportive team member and consistently demonstrating our PRIDE Values is essential.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Interview date to be confirmed

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

For further details / informal visits contact: Name: Joyce Cushion Job title: Administration Manager Email address: [e-mail] Telephone number: 01603 647836