Waiting List Clerk / Clerical Officer Administrative Support

NHS; Liverpool; On-site; GBP 24,000 - 27,000; Part time

Job summary

A healthcare provider in Liverpool is seeking a part-time Waiting List Clerk to join its administrative team. The successful candidate will manage waiting lists, perform various administrative duties, and require excellent communication and organizational skills. Experience within the NHS and knowledge of iPM systems are essential for this role. This permanent position offers a salary range of £24,937 to £26,598 per annum, pro rata.

Qualifications

• Demonstrable experience and knowledge of service improvement systems.
• A good working knowledge of computers and software packages.
• Understanding of a broad range of administrative processes.

Responsibilities

• Manage and monitor waiting lists per Trust targets.
• Provide and maintain an efficient administrative service.
• Monitor DM01 reports and conduct pre-admission calling.

Skills

Excellent communication skills

Good basic numeracy skills

Good negotiation skills

Education

RSA 11 or equivalent

Tools

ECDL

Job description

Overview

The opportunity is for a waiting list clerk/administrative support clerical officer to join the administrative team within the Urology Department at Aintree Hospital.

It is expected that all applicants will have previous experience of working in the NHS, extensive knowledge of iPM and knowledge of waiting list management.

The successful candidate must be able to undertake all administrative duties, have excellent communication skills, plan own workload and work on own initiative, working to strict guidelines and adhering to Trust targets.

You will be expected to be a team player and cover for colleagues during absences.

Main duties

• The post holder will manage and monitor waiting lists to ensure that procedures are carried out within Trust waiting list management policies and targets.
• The post holder will provide and maintain an efficient and effective administrative service, undertaking a range of administrative duties in line with local policies and procedures.
• The post holder will monitor DM01 reports and conduct pre-admission/pre-attendance calling to reduce DNA rates, along with data cleansing exercises and validation of the waiting list.

About us

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services to provide the best healthcare services to the city and improve the quality of care and health outcomes for patients.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside and provides a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

Details

• Date posted: 22 September 2025
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £24,937 to £26,598 a year per annum, pro rata
• Contract: Permanent
• Working pattern: Part-time
• Reference number: 287-RSUR-83-25
• Job locations: Aintree University Hospital, Lower Lane, Liverpool, L9 7AL

Job responsibilities

Please see the main duties of the role detailed above and the Job Description and Person Specification enclosed.

Person Specification

Qualifications

• RSA 11 or equivalent

Experience

• Demonstrable experience and knowledge of service improvement systems

Knowledge

• A good working knowledge of computers and software packages/ECDL
• Understanding of a broad range of administrative processes
• Ability to demonstrate understanding of local hospital systems, processes and policies

Skills

• Good basic numeracy skills
• Excellent interpersonal skills and ability to communicate at all levels
• Ability to present data and information in a useful and understandable format
• Good negotiation skills

Disclosures

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. Further information can be found on the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants must present a criminal record certificate from countries of residence as required by guidance on overseas applicants.

Employer details

Employer name: Liverpool University Hospitals NHS Foundation Trust

Address: Aintree University Hospital, Lower Lane, Liverpool, L9 7AL

Employer's website: www.liverpoolft.nhs.uk