Waiter/Waitress

Bettys & Taylors Group; York and North Yorkshire; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Profit-share bonus

Health benefits

Pension scheme

Holiday allowance

Discounts

Job summary

Bettys & Taylors Group in York is seeking a part-time team member to deliver warm, high-quality customer service in a fast-paced hospitality setting. You will learn the menu, share knowledge with customers and work with a strong team to maintain food safety standards and exceptional guest experiences.

We offer a comprehensive benefits package and opportunities for development in a family-owned business with strong cultural values.

Qualifications

• Experience in a customer-facing environment is required.
• Knowledge of food safety is desirable but not essential as full training is provided.
• Passion for learning the dishes on our menu to share with customers.

Responsibilities

• Deliver friendly customer service to guests.
• Assist team in maintaining branch standards and quality of service.

Skills

Customer service

Communication

Teamwork

Job description

Working pattern

• This is a Part Time role working a minimum of 12 hours over 2 days
• We have a variety of shift patterns with start and finish times staggered throughout the day which is dependent on the opening hours of the branch.
• These shifts may include early mornings or evening shifts up to 11pm.
• You will be required to work at least one day at the weekend every week.

If you would like to discuss working patterns please provide more details in your application.

About you

You will have a keen interest in customer service and the ability to work at pace. You will need to have good communication skills and be able to work well with others as we rely on our strong team ethic to deliver the highest levels of quality and customer service. You will be passionate about learning the dishes on our menu to share your knowledge with our customers. Previous experience working in a customer facing environment is a must, ideally within a hospitality business. Knowledge of food safety and health and safety procedures is desirable but not essential as full training is provided.

About us -Greatpeople, great culture

We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys, and Taylors of Harrogate. Together we share a passion for quality, delighting customers, and doing things properly. We are driven by our purpose andvalues, and we know our talented people set us apart.That’swhere you come in.

We are committed to offering a respectful, inclusive culture where everyone can thrive and we welcome applications from all cultures, backgrounds, and experiences.Don’tworry if you do not meet 100% of the job requirements listed above – if you fulfil most of the skills and experienceswe'relooking for, please apply as we would love to hear from you.

What we offer you

You’ll receive a comprehensive benefits package designed to support your financial and overall wellbeing. On top of a competitive salary, we offer:

• Discretionary profit-share bonus scheme paid quarterly (11.9% average over the last three years).

• Breakfast and a freshly cooked hotmeal option.

• A generous, flexible and inclusive range of family-friendly benefits to support you through every stage of life. These include enhanced maternity, paternity, adoption and shared parental leave arrangements, flexible working options, paid time off for caring responsibilities, and emergency family leave.

• Discounts on Bettys & Taylors products.

• A range of health benefits, including a health cash plan, health assessments, flu jabs and more.

• Wellbeing support, including an Employee Assistance Programme (free and independent service offering free counselling and health and wellbeing resources). Read more here.

• Holiday allowance with the option to buy and (in some cases) sell additional days.

• Pension schemes and life assurance.

• And more.

We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to take control of their career and make the most of:

• On-the-job learning

• External training programmes

• Apprenticeship opportunities

• Internal 1:1 coaching schemes

• Find out more about working here on our website.

Pleasedon’thesitate to let us know of any reasonable adjustments which you feel you’d benefit from, at any stage of the recruitment process. The hiring manager will pick up any information provided in your application and get in touch with you to talk about what could support you.

If you have any queries about this vacancy, please contact thehiring [e-mail]

We may close this vacancy early in the event we receive a high volume of applications. We recommend you apply as soon as possible to avoid disappointment.

The closing date for this vacancy will be 19th November 2026.