Waiter / Waitress

Edwardian Hotel Group; Greater London; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday per annum

Complimentary hot meals and beverages

Recommend a Friend Scheme

Annual complimentary night stays

Preferential accommodation rates

Discount platform access

Company pension scheme

Regular social events

Annual recognition events

Access to company doctor

Online learning platform access

Opportunities for promotion

Job summary

Edwardian Hotel Group is seeking a Waiter/Waitress for The May Fair Kitchen, a 5-Star hotel. You will provide exceptional service, understand the menu, and ensure guest satisfaction. This role requires front of house experience in a high-end setting and a passion for hospitality. Benefits include a competitive salary, 28 days holiday, complimentary meals, and a range of additional perks including training and development opportunities.

Qualifications

• Previous front of house waiting experience in a high-end food led operation.
• Excellent attention to detail and customer service skills.
• Impeccable command of English both written and spoken.

Responsibilities

• Understand the menu and explain the dining concept to guests.
• Serve tables according to their preferences.
• Work closely with Head Waiters and Floor Managers for seamless service.
• Check satisfaction levels and handle feedback or complaints.
• Process payments according to company procedures.

Skills

Attention to detail

Customer service skills

Command of English

Passion for food and beverage

Tools

Open Table

Adecco

Micros

Job description

Join the UK’s most dynamic collection of hotels and restaurants

At Edwardian Hotels London, it is the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring innovative ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards.

At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting for a Waiter/ Waitress for our 5 Star Hotel, The May Fair.

Overview

• An amazing opportunity to join the team at The May Fair Kitchen, our iconic 5 Star May Fair Hotel as a Waiter/ Waitress.
• You will fully understand the menu and be able to explain the dining concept to all guests, carefully checking for any allergens.
• You will read the needs of tables and serve them as to their preferences.
• You will work closely with the Head Waiters and Floor Managers to ensure that service is seamless and an exceptional level of service is provided to guests.
• You will ensure that satisfaction levels are checked at all tables you are serving and will handle any feedback or complaints accordingly.
• You will take payment in accordance with company procedures.
• As a Waiter/Waitress you will be competent with IT applications such as Open table, Adecco and Micros.

About You

• Previous front of house waiting experience of working in a high-end food led operation is essential.
• Demonstrates excellent attention to detail and customer service skills.
• Impeccable command of English both written and spoken.
• A Passion for food and beverage, serving guests and providing outstanding hospitality.

Our Benefits Package

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

• In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.