Waiter - Serra

The Chancery Rosewood; Greater London; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

12 complimentary room nights across RO

Discounts on Food & Beverage

Flexible benefits app and monthly**

Volunteer day of leave

Up to 16 weeks paid parental leave

Birthday day off

Life insurance

Enhanced sick pay policy

Job summary

The Chancery Rosewood in London seeks a dedicated Waiter to deliver personalised, intuitive service that reflects Rosewood’s Relationship Hospitality. You’ll work across restaurant outlets, In-Room Dining and events, providing five-star standards and using in-depth menu knowledge to anticipate guest needs.

You will collaborate with kitchen, bar and front-of-house teams to ensure a seamless dining experience, adapting to changing priorities and guest requests with warmth and professionalism.

Qualifications

• Genuine guest-centric service mindset.
• Ability to communicate menu details clearly and confidently.
• Collaborates effectively with kitchen, bar and front-of-house teams.

Responsibilities

• Take accurate food and beverage orders and record dietary requirements.
• Deliver attentive service to five-star standards across multiple outlets.
• Maintain impeccable table presentation and service flow.
• Explain menu offerings and ingredients with confidence and enthusiasm.
• Assist with mise en place and daily service preparation.

Skills

Guest interaction

Menu knowledge

Team collaboration

Job description

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey.

At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

You will join the Food and Beverage team at The Chancery Rosewood, working across our restaurant outlets, In-Room Dining and event operations. Reporting to the Floor Manager, you will collaborate closely with kitchen, bar and front-of-house colleagues to provide a seamless and unified service experience.

YOUR ROLE

As a Waiter, you will be central to the food and beverage experience at The Chancery Rosewood. You will bring Rosewood’s A Sense of Place philosophy and Relationship Hospitality to life through personalised, intuitive service and genuine human connection.

With the flexibility to support different outlets as business needs evolve, you will create memorable dining experiences by anticipating guests’ needs, sharing your menu knowledge and delivering attentive service to five-star standards.

HOW YOU'LL MAKE THE PLACE

• Build warm, authentic relationships with guests, showing genuine care and attentiveness at every touchpoint.
• Anticipate individual needs and provide thoughtful menu guidance, personalised recommendations and wine pairings.
• Take accurate food and beverage orders, carefully recording dietary requirements, allergies and special requests.
• Maintain impeccable table presentation, service flow and timely clearance in line with five-star standards.
• Explain menu offerings, ingredients, preparation methods, dishes and beverages with confidence and enthusiasm.
• Take ownership of side duties, mise en place and daily service preparation, ensuring all areas are immaculate and guest-ready.

COULD THIS BE YOU?

• You engage with guests warmly and naturally, creating meaningful and lasting impressions.
• You can communicate menu information clearly and adapt your style to different guests and situations.
• You work collaboratively with kitchen, bar and front-of-house colleagues to deliver a consistent experience.
• You handle guest feedback discreetly and professionally, escalating concerns when appropriate.
• You are flexible and comfortable supporting different outlets, service environments and changing priorities.
• You take responsibility for maintaining your menu, ingredient, allergen and preparation knowledge.

OUR BENEFITS

• 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
• Discounts on Food & Beverage
• Flexible benefits app and monthly allowance to spend on whatever you like
• Give days - A paid volunteering day of leave annually
• Up to 16 weeks paid parental leave
• Birthday day off - A paid day of leave for your birthday
• Life insurance
• Enhanced sick pay policy

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.

We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them, and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.