Host - Eagle Bar

The Chancery Rosewood; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Free room nights

F&B discounts

Benefits app with monthly allowance

Volunteer day

Parental leave (up to 16 weeks)

Birthday day off

Life insurance

Enhanced sick pay

Job summary

The Chancery Rosewood invites you to join our Food & Beverage team as a Host, the first impression of the dining experience. You will combine warmth with operational awareness, managing reservations and seating to create a welcome that makes every guest feel valued.

You will work closely with restaurant and kitchen teams, setting the tone for the guest journey and ensuring a seamless arrival to departure experience in a luxury setting.

Responsibilities

• Manage reservations and seating arrangements accurately and efficiently.
• Create a warm, welcoming welcome and recognise returning guests and VIPs.
• Coordinate with restaurant and kitchen teams and provide updates on arrivals and changes.
• Communicate dietary requirements and special occasions clearly and discreetly.
• Handle wait times, walk-ins, overbookings and guest concerns with calm and professionalism.

Job description

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey.

At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

At The Chancery Rosewood, our Food & Beverage team creates warm, elegant and effortlessly assured dining experiences. Working across our outlets and in close coordination with the wider service team, you will help ensure that every guest journey flows seamlessly from arrival to departure.

YOUR ROLE

As a Host, you will be the first impression of the dining experience at The Chancery Rosewood. You will combine genuine personal warmth with strong operational awareness, managing reservations, coordinating seating and creating a welcome that makes every guest feel expected, recognised and valued.

Working closely with the restaurant, kitchen and wider service teams, you will set the tone for the guest journey and bring Relationship Hospitality to life from the first interaction to the final farewell.

HOW YOU’LL MAKE THE PLACE

• Welcome every guest with warmth, poise and genuine personal interest, creating an individual and memorable arrival experience.
• Manage reservations and seating arrangements accurately, balancing guest comfort, dining flow and the effective use of tables.
• Build meaningful guest recognition by remembering returning guests, VIPs and their preferences.
• Capture and communicate dietary requirements, celebrations, accessibility needs and personal preferences clearly and discreetly.
• Coordinate closely with the restaurant and kitchen teams, providing timely updates on arrivals, table readiness and reservation changes.
• Manage wait times, walk-ins, overbookings and guest concerns with transparency, empathy and composure, finding solutions that protect the guest experience.

COULD THIS BE YOU?

• You create genuine connections naturally and make every guest feel warmly welcomed, recognised and valued.
• You understand that thoughtful details and attentive service shape an exceptional dining experience.
• You communicate clearly and confidently with guests and colleagues, including during busy service periods.
• You approach guest information, preferences and personal data with discretion, integrity and professionalism.
• You bring energy, preparation and a proactive mindset to every service, taking ownership of the arrival experience.
• You remain composed, adaptable and solutions-focused when priorities change or service pressures increase.

OUR BENEFITS

• 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
• Discounts on Food & Beverage
• Flexible benefits app and monthly allowance to spend on whatever you like
• Give days - A paid volunteering day of leave annually
• Up to 16 weeks paid parental leave
• Birthday day off - A paid day of leave for your birthday
• Life insurance
• Enhanced sick pay policy

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.

We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them, and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.