Restaurant General Manager - Serra

The Chancery Rosewood; Greater London; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

12 complimentary room nights

Food & Beverage discounts

Flexible benefits app

Paid volunteering day

Paid parental leave

Birthday day off

Enhanced sick pay

Job summary

The Chancery Rosewood in Mayfair seeks a Restaurant General Manager for Serra. This role involves complete ownership of daily operations, guest experiences, and team culture while ensuring high standards of service and operational efficiency.

You will lead the front-of-house team, maintain relationships with guests, and manage financial performance. A passion for hospitality and previous experience in a luxury setting are essential.

Qualifications

• Experienced restaurateur with strong operational and management background.
• Ability to build meaningful relationships with guests and team.
• Exceptional energy and dedication required in a luxury setting.

Responsibilities

• Own the restaurant's day-to-day operations and guest experience.
• Ensure every service reflects Rosewood's standards of hospitality.
• Monitor quality of food and beverage experience.

Skills

Guest-Centricity

Communication

Leadership

Operational Management

Problem-Solving

Team Development

Job description

The Chancery Rosewood is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it's a place where experiences are curated, conversations flow, and every detail matters.

As Restaurant General Manager - Serra, you will take complete ownership of the restaurant's day-to-day operation, guest experience, team culture and commercial performance. Reporting to the Director of Food & Beverage, you will be a highly visible and hands-on leader, working alongside the team on the floor and ensuring every service is delivered with warmth, confidence and consistency.

You will be at the heart of the operation, welcoming guests, supporting the team through service, responding to operational challenges and maintaining a detailed understanding of everything happening within the restaurant. Alongside this strong operational presence, you will manage the wider performance of the business, including revenue, labour, cost control, budgeting and team development.

We are looking for an experienced restaurateur who enjoys the energy of service and leads by example. You will combine the commercial awareness of a senior business leader with the presence, pace and genuine passion for hospitality required to operate an exceptional luxury restaurant.

Key Responsibilities

• Take complete ownership of the restaurant daily operation, ensuring the restaurant runs efficiently and every service reflects Rosewood's standards of warmth, care and genuine hospitality.
• Maintain a consistent and highly visible presence on the restaurant floor, leading service alongside the team and providing immediate support, direction and decision-making when required.
• Oversee the smooth running of the outlet throughout service, ensuring associates are properly briefed, positioned and supported to perform to the required standard.
• Build meaningful relationships with guests, personally welcoming them into the restaurant, recognising returning guests and ensuring individual preferences and expectations are understood.
• Manage guest feedback and concerns with warmth, professionalism and confidence, taking personal responsibility for achieving a thoughtful and appropriate resolution.
• Monitor the quality and consistency of the complete food and beverage experience, intervening promptly and constructively whenever standards require attention.
• Lead by example, demonstrating the service behaviours, attention to detail and operational discipline expected from every member of the restaurant team.
• Work closely with the Chef de Cuisine and wider culinary team to ensure the food, beverage and service experience is coordinated effectively throughout each service.
• Lead, motivate and develop the front-of-house team through effective recruitment, onboarding, daily briefings, coaching, performance conversations and succession planning.
• Create a positive and inclusive environment in which associates feel supported, understand what is expected of them and take pride in the restaurant's performance.
• Conduct regular performance evaluations and provide clear, constructive feedback that enables associates to develop their confidence, capability and career ambitions.
• Manage departmental rotas and workforce planning, ensuring staffing levels are forecasted, costed and adapted appropriately to meet changing business demands.
• Take responsibility for Serra's commercial performance, ensuring the outlet works towards its agreed targets for sales, cost of sales, labour and profitability.
• Prepare budgets, review profit and loss performance, manage sales projections and maintain appropriate revenue and cost controls.
• Maintain effective control of stock, supplies and inventory, ensuring appropriate stock levels are available while protecting quality and managing expenditure responsibly.
• Collaborate with Food & Beverage leadership, Marketing and other hotel departments to develop promotions, events and initiatives that enhance the guest experience and support the restaurant’s commercial performance.
• Review guest feedback, business performance and relevant market trends to identify practical opportunities to improve service, efficiency, revenue and the restaurant’s overall offering.
• Develop and maintain operational procedures, service standards, departmental checklists and cleaning schedules that enable the team to deliver consistently.
• Ensure the restaurant complies with all requirements relating to food hygiene, fire safety, health and safety, cleanliness and company policies.
• Communicate openly with the Director of Food & Beverage regarding the restaurant’s performance, successes, concerns and operational support requirements.
• Act as an ambassador for Rosewood Hotels & Resorts, protecting the integrity of the brand and bringing its values and culture to life through every guest and associate interaction.
• Maintain the highest standards of discretion and confidentiality in all matters relating to guests, associates and business operations.

About You

• Connection - You build authentic, lasting relationships with guests and colleagues alike, possessing the rare ability to make every guest feel genuinely known and valued while fostering a spirit of trust, collaboration, and mutual respect across the entire hotel team.
• Guest-Centricity - You understand instinctively that event operations is about far more than logistics - it is about crafting deeply personal, memorable experiences for every guest and client, anticipating their needs with precision, and ensuring that every detail, however small, is executed to perfection.
• Influencing - You communicate with eloquence, confidence, and adaptability, whether briefing a large events team, managing expectations with a VIP client, or aligning multiple departments around a complex programme - always ensuring the right information reaches the right people at exactly the right moment.
• Integrity - You operate with the utmost discretion and professionalism at all times, handling sensitive guest and business information with care, taking full ownership of every commitment you make, and consistently upholding the hotel's values and standards in every interaction.
• Drive - You bring exceptional energy, dedication, and attention to detail to every shift, proactively seeking opportunities to elevate the event experience, pursuing continuous self-development, and approaching every challenge as an opportunity to demonstrate what truly outstanding service looks like.
• Adaptability - You thrive in a dynamic, high-pressure luxury environment, remaining composed and solutions-focused when priorities shift or unexpected challenges arise, and bringing creativity and resourcefulness to every situation without ever allowing the guest to feel anything less than completely at ease.

What we can offer you

• 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
• Discounts on Food & Beverage
• Flexible benefits app and monthly allowance to spend on whatever you like
• Give days - A paid volunteering day of leave annually
• Up to 16 weeks paid parental leave
• Birthday day off - A paid day of leave for your birthday
• Enhanced sick pay policy

Diversity & Inclusion

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood

Rosewood Hotel Group is built on relationship hospitality-where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.