Waiter/ess Regency Club - Flexi Hours

Hyatt Corporation; City of Westminster; On-site; GBP 12,000 - 21,000; Part time

Benefits offered by this job

50% food & beverage discount

Flexi hours

Career development opportunities

Job summary

Hyatt Regency London - The Churchill is seeking a guest-focused Lounge Attendant for the Regency Club. You will provide personalised service and maintain beverage stations, ensuring a warm, elegant environment for guests.

Flexi hours option allows you to choose shifts, with weekly variation from 0 to 40 hours, offering an opportunity to earn extra income while developing hospitality skills within Hyatt's global team.

Qualifications

• Experience in premium hospitality preferred.
• Excellent communication and interpersonal skills.
• Able to anticipate guest needs and go above and beyond to create memorable experiences.

Responsibilities

• Provide exceptional personalised service to guests in the Regency Club.
• Set up and maintain beverage stations, including coffee, tea, and other refreshments.
• Maintain cleanliness and organisation of the lounge area.
• Recognise regular guests and tailor service to their preferences.
• Report shortages or replenish stock for food, beverages, and supplies.
• Anticipate guest needs and exceed expectations.

Skills

Customer service

Communication

Interpersonal skills

Job description

Key Responsibilities

• Provide an exceptional and personalised service experience to all guests in the Regency Club ensuring every interaction is warm, welcoming, and professional.
• Set up and maintain beverage stations, including coffee, tea, and other refreshments typically offered in the lounge.
• Maintain cleanliness and organisation of the area, ensuring a seamless and elegant environment for guests.
• Recognize regular guests and customise service according to their preferences, enhancing their lounge experience.
• Report shortages or replenish stock for food, beverages, and supplies in the lounge.
• Anticipate guest needs and always aim to exceed expectations.

Previous experience in a similar role within the premium hospitality segment is preferred. You have excellent communication and interpersonal skills, with a natural ability to anticipate guest needs and go above and beyond to create memorable experiences.

Hyatt Regency London - The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London's West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travellers alike. Dining options include seasonal dishes and Afternoon Tea at The Montagu Kitchen and snacks and cocktails at award-winning Churchill Bar & Terrace.

50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.

Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

At Hyatt, there's a home for every stage of your career. With Flexi Hours, you are in control of your schedule. We will let you know what shifts are available, and you simply let us know which ones are convenient for you. This is a great way to earn extra money and develop new skills in your free time. You might even discover a career you didn't know existed.

Schedule: Available working hours will vary each week and can range anywhere from 0 to 40 hours.