Duty Security Officer - Flexi Hours

Hyatt Corporation; City of Westminster; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Hotel stays discount

Free meals on duty

Uniform provided

Headspace access

Employee assistance

F&B discount

Job summary

Hyatt Regency London - The Churchill is seeking a Duty Security Officer to maintain a safe and welcoming environment in a busy hotel setting. You will patrol guest areas and back-of-house spaces, control access, and respond to incidents with professionalism.

We offer flexi hours and opportunities to develop in a global hospitality company. A commitment to guest service and safety, plus First Aid certification (or willingness to obtain it), is advantageous.

Qualifications

• Clear communication and guest-focused service.
• Ability to respond calmly in emergencies.
• First Aid certification, or willingness to obtain it.

Responsibilities

• Conduct regular patrols across guest areas, back of house spaces, and hotel grounds to maintain a safe environment.
• Monitor access points, verify identification, and manage visitor entry procedures.
• Respond promptly to security incidents, emergencies, and guest concerns.
• Investigate incidents and prepare reports; liaise with management and authorities when required.
• Carry out routine safety inspections and support fire, health, and safety compliance.
• Assist with evacuations, first aid, and security-related training initiatives.
• Provide a visible, approachable presence and deliver excellent guest service.
• Assist with vehicle access management and car park operations.

Skills

Communication skills

Customer service

Vigilance

Job description

• Conduct regular patrols across guest areas, back of house spaces, and hotel grounds to maintain a safe and secure environment for guests, colleagues, and visitors.
• Monitor access points, verify identification, and manage visitor entry procedures to ensure onlyauthorisedindividuals enter the property.
• Respond promptly and professionally to security incidents, emergencies, accidents, and guest concerns, following established hotel procedures.
• Investigate incidents, prepare accurate reports and statements, and liaise with management and external authorities when required.
• Carry out routine safety inspections to identify potential hazards and support compliance with fire, health, and safety regulations.
• Support emergency preparedness by assisting with evacuations, first aid responses, and security-related training initiatives.
• Provide a visible and approachable presence throughout the hotel, delivering excellent customer service while promoting guest confidence and wellbeing.
• Assist with vehicle access management and car park operations, ensuring the smooth and safe movement of members, guests, suppliers, and contractors.
  We are looking for a professional, vigilant, and customer-focused individual who takes pride in maintaining a safe and welcoming environment. Previous experience in a security, hospitality, or similar operational role would be highly advantageous, with hotel security experience being particularly beneficial.

The successful candidate will demonstrate strong communication skills, sound judgement under pressure, attention to detail, and the ability to respond calmly and effectively in emergency situations. A commitment to health and safety and a passion for delivering exceptional guest experiences are essential. First Aid certification, or a willingness to obtain it, would be an advantage.

At Hyatt, our purpose is to care for people so they canbetheir best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow. With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune's 100 Best Companies to Work For. At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

At Hyatt, there's a home for every stage of your career. With flexi hours, you are in control of your schedule. We will let you know what shifts are available, and you simply let us know which ones are convenient for you. This is a great way to earn extra money and develop new skills in your free time. You might even discover a career you didn't know existed. Schedule : Available working hours will vary each week and can range anywhere from 0 to 40 hours.

About Hyatt Regency London - The Churchill Hyatt Regency London - The Churchillis located inthe prestigious Marylebone area of London's West End, overlooking the gardens of Portman Square and just moments from Oxford Street and Hyde Park. Inspired by the legacy of Sir Winston Churchill, the hotel reflects a sense of British heritage and timeless style. The hotel features 440 elegant guestrooms including 50 suites, along with 11 versatile meeting and event spaces hosting a wide range of corporate events and social occasions. Dining experiences include seasonal British dishes and Afternoon Tea at The Montagu Kitchen and cocktails at the stylish Churchill Bar & Terrace. Colleagues work in a vibrant hospitality environment welcoming both international businesstravellersand leisure guests to one of London's mostsought afterneighbourhoods.

Benefits you will enjoy as a Duty Security Officer - Flexi Hours

• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee AssistanceProgramme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide