Waiter/ess

Hyatt Regency; Greater London; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

12 complimentary nights a year across

Discounted hotel stays across Hyatt

Free meals on duty

Uniform provided and laundered

Headspace membership and EAP

50% discount on food and beverages

Career development opportunities

Job summary

Hyatt Regency London Olympia is hiring a courteous Waiter/ess to deliver exceptional hospitality in a premium setting within London's Olympia. You will greet guests, explain menu items, take orders and collaborate with the team to ensure smooth service.

We value guest focus, strong communication, and teamwork. The role offers development opportunities, meals on duty, staff benefits across Hyatt properties worldwide.

Qualifications

• Previous experience in premium hospitality preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver exceptional service, creating memorable dining experiences.
• Provide a warm and genuine welcome to all guests.
• Maintain knowledge of all menu items and daily specials.
• Follow departmental SOPs to uphold high service standards.
• Collaborate with colleagues to support smooth operations.

Skills

Customer service

Hospitality

Communication skills

Teamwork

Job description

Organization- Hyatt Regency London Olympia

Summary

About Hyatt Regency London Olympia

Hyatt Regency London Olympia is part of the transformation of Olympia into London’s newest destination for entertainment, hospitality and business, featuring exclusive new restaurants and bars, a brand new music venue and theatre to delight visitors from all over the world. Building on a rich heritage of events and culture, Olympia is becoming a vibrant neighbourhood of venues, eateries, public realm and experiences in London.

Within the Olympia destination, Hyatt Regency London Olympia offers 204 bedrooms, a bar and restaurant, a welcoming lobby lounge and three meeting rooms, with direct connectivity to Pillar Hall and the International Convention Centre. As a new opening, the hotel presents an exciting opportunity to join a growing team and be part of the opening of a landmark new hotel.

Duties And Responsibilities Related To The Waiter/ess Role

• Deliver exceptional service, creating memorable dining experiences through prompt, professional, and attentive care.
• Provide a warm and genuine welcome to all guests, ensuring they feel comfortable and valued throughout their visit.
• Maintain strong knowledge of all menu items, including daily specials and promotions, to provide accurate recommendations and guidance.
• Follow departmental standard operating procedures to consistently uphold high service standards.
• Work collaboratively with colleagues to support smooth operations and efficient service delivery.

About You

Previous experience in a similar role within the premium hospitality segment is preferred. You have excellent communication and interpersonal skills, with a natural ability to anticipate guest needs and go above and beyond to create memorable experiences.

Benefits Of The Waiter/ess Role Include

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.