VW Parts Advisor

Listers Group; Nuneaton; On-site; GBP 25,000 - 31,000; Full time

Job summary

A leading car dealership in Nuneaton is seeking a Parts Advisor to engage with customers and manage part supplies. This role offers a dynamic work environment with a focus on exceptional customer service and provides opportunities for career growth within Listers Group.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

In-house qualifications

Qualifications

• Experience as a parts advisor or knowledge of motor factors.
• Good understanding of cars and willingness to learn.
• Ability to quickly build rapport with customers.

Responsibilities

• Receive deliveries and manage customer service at the front desk.
• Handle parts pre-picking for workshop job cards and customer orders.
• Develop customer relationships through multiple channels.
• Ensure timely replenishment of workshop consumables.

Skills

Customer Service

Communication

Sales-Driven

Job description

Job Introduction

We are recruiting for a Parts Advisor to join our Volkswagen Dealership in Nuneaton. The hours of work are Monday to Friday, 08:00 - 18:00, with Saturdays on a rota basis.

Excellent basic salary with an OTE of up to £31,000 plus benefits.

A Parts Advisor is a key role interacting with all areas of the business, including sales, service, and our customers. You will be involved in supplying VW parts to the public, trade customers, and our workshops. This role suits a highly motivated individual with experience and a passion for providing exceptional customer service for one of the world’s leading car brands.

This is an excellent opportunity for the successful candidate to develop, learn, and forge a career within parts at Listers VW.

Role and Responsibilities

1. The work is diverse, involving behind-the-scenes tasks like receiving deliveries and front-desk customer service.
2. Responsible for pre-picking parts for workshop job cards, customer orders, and checking stock availability.
3. Develop customer relationships through inbound/outbound calls, walk-in customers, and internet inquiries, providing product knowledge and creating a positive first impression.
4. Ensure consumables and service parts are replenished regularly to provide swift service to workshops and customers.
5. Handle warranty claims related to parts and complete all administrative tasks accurately, including customer records and invoicing.
6. Develop knowledge of VW products to understand vehicle parts and their functions.

About You

1. Previous experience as a parts advisor within a dealership or motor factor knowledge in a similar role.
2. Alternatively, a good understanding of cars and a willingness to learn.
3. Ability to quickly build rapport with customers.
4. Proactive, sales-driven, and committed to excellent customer service.
5. Excellent communication and organizational skills in a fast-paced environment.
6. Professional, able to work towards deadlines.

What We Offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK. Our success is driven by our people, with over two and a half thousand team members. We represent some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support our employees in all areas of the business, offering a career for every aspiration.