Customer Support Officer - Weekends Team

Capital on Tap; Cardiff; On-site; GBP 25,000; Full time

Job summary

An established industry player is seeking a Customer Support Officer for their Weekend Team in Cardiff. This role is pivotal in providing exceptional support to small business owners, ensuring their needs are met promptly and effectively. You'll engage with customers through various channels, utilizing your empathy and problem-solving skills to enhance their experience. Join a vibrant team that values innovation and inclusivity, and enjoy a range of perks including private healthcare, a friendly office environment, and opportunities for professional growth. If you're passionate about customer service and thrive in a dynamic setting, this is the perfect opportunity for you.

Benefits

Private Healthcare

Worldwide travel insurance

Anniversary Rewards

Salary Sacrifice Pension Scheme

28 days holiday

Annual Learning Budget

Enhanced Parental Leave

Cycle to Work Scheme

Season Ticket Loan

Free drinks and snacks

Qualifications

• Experience in customer service with a passion for helping others.
• Strong emotional intelligence and ability to solve problems.

Responsibilities

• First point of contact for customers, solving issues and providing support.
• Work in a team to ensure customer connections are instant.

Skills

Customer service experience

Empathy

Problem-solving

Communication skills

Emotional intelligence

Job description

Join to apply for the Customer Support Officer - Weekends Team role at Capital on Tap

1 week ago Be among the first 25 applicants

Join to apply for the Customer Support Officer - Weekends Team role at Capital on Tap

We're Capital on Tap

Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

We're Capital on Tap

Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

Why Join Us?

We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.

Check out the development opportunities in the Customer Support team.

This is an office-based role, the Customer Support team works from our Cardiff City Centre Office.

What You'll Be Doing

You'll be the first point of contact for small business owners. Our customers are trying to build their businesses, and we don't want to get in the way. You'll solve problems, fix things that aren't working for them, and give them a leg up when they need it. Most importantly, you'll be able to listen to our customers and understand from them how we can build a better business.

• Servicing our customers via phone, email and chat during the night shifts
• Helping customers with everything related to their account
• Proactively working to improve points of friction for customers
• Working in your team to make sure that customers get connected instantly
• Identifying our vulnerable customers and ensuring they get the right support
  
  

Shifts

You'll be joining our weekend team servicing both our UK & US customers. The schedule will be:

• Saturday 8am-8pm
• Sunday 8am-8pm
• Monday 8am-8pm
  
  

We're Looking For

• Customer service experience
• You have a genuine passion for customers, and creating the best experience possible
• You're highly empathetic, with a high degree of emotional intelligence and human understanding
• You thrive in a fast-paced, innovative business environment
• You have great English and are fully computer-literate
• Are good at explaining things, solving tricky problems and listening
  
  

Diversity & Inclusion

We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks

We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:

Salary £25,000 + monthly bonuses

Private Healthcare including dental and optician services through Vitality

️ Worldwide travel insurance through Vitality

Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)

Salary Sacrifice Pension Scheme up to 7% match

️ 28 days holiday (plus bank holidays)

Annual Learning and Wellbeing Budget

Enhanced Parental Leave

Cycle to Work Scheme

Season Ticket Loan

6 free therapy sessions per year

Dog Friendly Offices

Free drinks and snacks in our offices

Check out more of our benefits, values, and mission here.

Other Useful Info

Interview Process:

• First stage: 15-minute intro call with a member of the Talent Team (Phone call)
• Final stage: Attend an assessment day on either 20th, 22nd, 27th or 29th of May (In person)
• Start date: 30th June 2025
  
  

Other Info

Check out our 'Top Tips' for interviewing.

️Keep updated on new job opportunities by following us on Linkedin.

Email [e-mail] if you have any questions.

Excited to work here? Apply!

If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

Referrals increase your chances of interviewing at Capital on Tap by 2x

Get notified about new Customer Support Officer jobs in Cardiff, Wales, United Kingdom.

Customer Support Officer - Rotations Team

Customer Support Officer - Midnights Team

Expression of Interest - Customer Services - Magazine Subscriptions

Cardiff, Wales, United Kingdom 22 hours ago

Greater Bristol Area, United Kingdom 1 day ago

Caerphilly, Wales, United Kingdom 4 days ago

Retail Customer Service Associate- AI Trainer

Cardiff, Wales, United Kingdom £22,829.00-£22,829.00 17 hours ago

Customer Experience Specialist, Home Delivery (Part Time with Full Time opportunity) - Bristol

Bristol, England, United Kingdom 3 months ago

Bristol, England, United Kingdom 3 weeks ago

Cardiff, Wales, United Kingdom 3 weeks ago

Receptionist/Admin Clerk - GACU and IBD Nurse Led Service

Weston-Super-Mare, England, United Kingdom 2 weeks ago

Newport, Wales, United Kingdom 3 weeks ago

Customer Experience Specialist, Delivery (Part Time) - Bristol

Bristol, England, United Kingdom 4 months ago

Bristol, England, United Kingdom 21 hours ago

Caerphilly, Wales, United Kingdom 15 hours ago

Cardiff, Wales, United Kingdom 1 month ago

Bristol, England, United Kingdom 2 weeks ago

Caerphilly, Wales, United Kingdom 3 weeks ago

Cardiff, Wales, United Kingdom 3 weeks ago

Student Support Administrative Assistant

Cardiff, Wales, United Kingdom 2 weeks ago

Expression of Interest - Business Service Administrator - Go.Compare

Cardiff, Wales, United Kingdom 2 weeks ago

Bristol, England, United Kingdom 3 days ago

Newport, Wales, United Kingdom 3 weeks ago

Cardiff, Wales, United Kingdom 2 weeks ago

Newport, Wales, United Kingdom 2 weeks ago

Customer Service Operative West / South - West

Bristol, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.