VP, Performance & Analytics Client Services & Growth

State Street

Greater London

On-site

GBP 150,000 - 190,000

Full time

47 hours ago

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Benefits offered by this job

Flexible work-life support

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Job summary

State Street is seeking a Performance & Analytics Client Servicing Lead (VP) in London to oversee the client service experience across performance, attribution and analytics services. You will provide senior leadership for client engagement, service performance, operational stability and issue resolution, ensuring standout outcomes while protecting client confidence.

You will drive delivery against KPIs, SLAs and operating standards, partnering with global teams to enhance onboarding, governance

Qualifications

Deep expertise in investment performance measurement, attribution and analytics.
Strong governance, risk management and control framework knowledge.
Global team leadership and client-facing skills.
10+ years in investment management or related operational leadership roles.

Responsibilities

Accountable for delivery of Performance & Analytics services in line with contractual commitments, KPIs, SLAs and client outcomes.
Serve as senior escalation point for material client service issues with timely resolution and clear communication.
Lead client governance forums, service reviews and action planning to drive performance and confidence.
Collaborate with Relationship Management, Product, Technology and Delivery teams to support onboarding and lifecycle changes.
Drive continuous improvement across processes, controls and service delivery, with automation and AI-enabled capabilities.